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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They were right there for you during the buying process, and "if you have any have any questions just call this number and I will be happy to answer them", good luck getting someone to answer that phone. I called 3 times and never talked to anyone. Also it took 3 weeks (21 days of my 30 days to pay taxes) before I got any paperwork at all on this car. I left with the car and a temporary tag, and that was all I had for 21 days. When I finally got a text that the paperwork was ready, I went to pick it up and I walked up to a d... read more
The actual experrince wasn't so bad. But if you think they care about anything after you sign the dotted line and pay them then your mistaken. There was tint added before we looked at and whoever did it did a scrappy job bubble and like they didn't clean the window before applying the tint. We also had a miscommunication about finance and they didn't even call me back.
went in fpr.transmisson service and oil change told 2.5hrs. Then they came back with need air and cabin filter and alignment done. Told them to go ahead and do it since they had it. ended up being 5hr wait total. when I ask for.copy of alignment it was all green and ask why I needed one.
Business response:
We appreciate you allowing us to service your vehicle. Our goal is to provide thorough and timely service, and sometimes additional services may be recommended based on the vehicle's condition. If you have any further concerns or need clarification, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com. He would be happy to assist you. We value your business and look forward to resolving any questions you may have.
Took my suburban to replace the sensor and they messed up the dashboard and now they want me to pay for that
Business response:
We sincerely apologize for the situation you've described. This is not the experience we want for our customers, and we would like to address your concerns promptly. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com so we can work towards a resolution. Thank you for bringing this to our attention.
Oil change was fine. Technician did some diagnostic tests and disabled my VSC tracking on my vehicle. They denied that they caused this This happened once before at Midas on a routine oil change and tire rotation. I'll just pay the cost to get this corrected.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced and understand your frustration. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com so we can discuss this situation further and work toward a resolution. Your satisfaction is important to us, and we'd like the opportunity to assist you.
Fast service. Friendly people
Business response:
Thank you for sharing your feedback. We're concerned to see a one-star rating alongside positive comments about our service speed and friendliness. If there's anything we could have done better, please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com. We'd appreciate the opportunity to understand and address any concerns you may have.
Technician was incompetent - simple procedure to change the battery and oil turned into an all day issue after the Tech caused an electrical arc damaging the vehicle, breaking the battery connector and damaging fuses. This is the second time this year that a technician at Reliable Chevrolet has damaged my vehicles
Business response:
Thank you for sharing your experience, and we sincerely apologize for the issues you've faced during your service visits. This is certainly not the level of care we strive to provide. We would like to address your concerns directly. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com, so we can work towards a resolution and ensure your vehicle is taken care of properly. Thank you for your understanding, and we hope to hear from you soon.
Absolutely horrible place they claimed I needed a $1500 repair when there was nothing wrong with my car. I will never come back.
Business response:
We're truly sorry to hear about your experience. We take such feedback very seriously and would like the opportunity to address your concerns. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com. He will be more than happy to discuss this matter with you and work towards a resolution. Thank you for bringing this to our attention.
Our agent was courteous and treated us well. However, I spent almost 700.00 on the 60k mile checkup (which was quoted at 399.00 in my service book) and before I drove off the lot I discovered they had not even checked my tires. It made me wonder if all the other items had been completed properly. There were only 4 servicemen in the service bay and perhaps they were trying to catch up and push load through without giving attention to detail.
Business response:
Thank you for your feedback. We're glad to hear that you were treated well by our team, but we sincerely apologize for the oversight regarding your tire check and any confusion regarding the pricing. Your experience is important to us, and we want to ensure that all services are completed to your satisfaction. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com so we can address your concerns and rectify the situation. Thank you for bringing this to our attention.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 6,425 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.