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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I Will never go back to get service done at this dealership. Horrible customer service experience!
Business response:
Ken, our goal is to provide top-notch customer service, and we take concerns like yours seriously. To ensure we address your concerns properly, please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email at pcharles@vtaig.com. Additionally, you can contact Cory Reeves, our Service Director, at 505-338-5932 or creeves@vtaig.com.
Not having good communication with the customer. Or looking into the service maintenance information before hand. And after the service was completed charging the customer a fee of 72.00 and having to pay it because they didn’t inform me that my maintenance package was expired. Upon picking up my vehicle he gave me excuses on why I had a charge. The lack of customer service I will not do business with Reliable again or purchase a vehicle again.
Business response:
We understand how important clear communication is regarding service and fees, and we sincerely regret that this was not your experience. We aim to provide transparent information about maintenance packages and charges, and it’s clear we fell short in this instance. To address your concerns directly, we invite you to contact Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com. Additionally, please reach out to Cory Reeves, our Service Director, at 505-338-5932 or creeves@vtaig.com.
Took my truck in to get fixed and pick it up payed over $600.00 hundred dollars for it not to be fix. They charged over $450.00 to look at my truck for a $50 part to change out and didn't even fix my truck.. no one getting back to me when calling to see what happened and my truck no fix. I want to sue next every time I take my truck in to your shop it come back worse!!!! I pay money every time and get screwed over and my truck don't get fixed!!!!
Business response:
We understand how frustrating it can be to invest time and money into repairs, only to feel unsatisfied with the outcome. Our goal is to provide reliable service, and it's concerning to hear that we fell short in your case. We would appreciate the opportunity to address your concerns directly. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. You can also reach out to Cory Reeves, our Service Director, at creeves@vta... read more
the ceramic coating detail left my vehicle with micro scratch swirls all over my paint job. very inconvenient to have to go back and it still didn't get resolved. now it looks worse scratches are still there plus paint job looks less shinny and more cloudy. Also the forgot to install my engine block heater so they offer to install it jimmy rigged after the fact at the dealership. I'm very disappointed with everything if I'm being honest.
Business response:
It’s disappointing to hear that the service did not meet your expectations and even made the situation worse. We truly value your feedback and want to ensure this is addressed properly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, is also available at creeves@vtaig.com or 505-338-5932, and he will be happy to assist in resolving these concerns.
3 hrs to long for oil change they don't carry my filters n have to order them each service very frustrating
Business response:
Thanks for your feedback, Dallas! We’re glad you had a good overall experience, but we understand the wait and filter availability can be frustrating. We’re working to improve our inventory and service times. Your input helps us get better, and we appreciate your patience!
I had a appointment at 1pm my oil change took 4:20 hours then they discovered a nail in one of my tires and it took another 45 minutes. I was never told about the ride and pick up Program till after I was there all day I missed my other appointment for that day ough I will not return or refer this location.
Business response:
We understand that waiting for over four hours for your oil change, followed by additional time for tire repairs, is frustrating, especially when it impacted your other appointments. We strive to communicate all available services, including our ride and pick-up program, to enhance your visit. To address your concerns, we encourage you to contact Patricia Charles, Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com at your earliest convenience. Alternatively, you can reach out to Cory Reeves, our Service... read more
Took my car in two days after I bought it for a problem with my tire. They “fixed” it quick but didn’t complete the whole problem. Need to go back for them to reset items. Waste of time and gas.
Business response:
We appreciate your feedback and are sorry to hear about your experience. We strive for thorough service and understand the inconvenience of having to return. Your input helps us improve, and we’re committed to ensuring your next visit is seamless. Thank you for bringing this to our attention!
They lost my keys. Took an hour for them to bring my truck out. When tech brings my truck around he slammed on the brakes and locked up the tires. Would not recommend never had a good experience here.
Business response:
We understand how frustrating it must have been to deal with delays and the issue with your keys. That experience does not reflect the level of service we aim to provide. Your feedback is important, and we'd like the opportunity to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Additionally, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Brought my Tahoe in at 8:00am and it wasn't completed until 6:00pm.
Business response:
Thanks for your feedback! We appreciate your patience and are glad your Tahoe is ready. We strive to balance quality and efficiency, and your experience helps us improve. Hope to see you again soon!
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.