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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
horrible organization. mistaken billing. tried to bill 250 dollars more. there is always something at every service appt.
Business response:
It’s disappointing to hear about the ongoing issues you’ve faced during your service appointments, especially with the billing error. We take these matters seriously, and it’s important that we resolve this for you. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. If you prefer, you can also reach out to our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932 to ensure this is addressed promptly.
Barely bought the car and want to charge for a diagnostic. Horrible customer service. Didn’t want to work with me.
Business response:
We understand how frustrating it must have been to face this situation, especially after recently purchasing your vehicle. Our goal is to provide excellent service to every customer, and it’s concerning to hear that we didn’t meet those expectations. We’d like to better understand what happened and see how we can help. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826, or contact Cory Reeves, our Service Director, at 505-338-5932. We appreciate the opportunity to addres... read more
They weren’t honest about the contract that they wrote. It should’ve had all of the warranties on it. Instead, they only had one that much down and still owing almost more than what I gave down was ridiculous. All they want is their commission weren’t very professional at all and I would give them a -10. I will never go back to reliable Chevrolet ever again and I will recommend that people that I know don’t go there either…
Business response:
Transparency and professionalism are top priorities for us, and it's disappointing to hear that we may have fallen short in your case. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Mechanic did not fix the problem. Angel service coordinator was excellent. Vehicle problem came back very next day while I was enroute to Los Angeles.
Business response:
We're glad to hear that Angel provided excellent service, but we're sorry to learn that your vehicle issue returned during your trip. We want to make sure this is properly addressed. Please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com, or you can contact our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com. We’d like to help resolve this as quickly as possible.
I have never been so frustrated by a dealership. Between insurance and the dealership, my truck has been tied up for 3 months. They didn’t even touch the truck for the first 4 weeks. Then when I went to pick up my vehicle, there was ~$1k worth of personal belongings missing from the inside of the vehicle. I will never be bringing my vehicle back here.
Business response:
We understand your frustration and sincerely regret the inconvenience you've experienced. It's concerning to hear about the delays and missing personal items, and we want to address this matter immediately. Please contact Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com, or reach out to our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com. We would like to investigate this further and work toward a resolution for you.
Aaron was great! I only problem was that they would not transfer my Disabled Veteran plates to my new vehicle. I have transferred these please 3 times in the past and I had all of the paperwork necessary to complete the transfer. They said they don’t do it as a dealership rule. This is not a good rule! It cost me my time to do this when is is completely unnecessary!
Business response:
Thanks for your feedback, Marc. We're glad to hear Aaron provided great service! We understand your frustration regarding the plate transfer policy. We’re always looking to improve, and your input is valuable. We appreciate your patience and hope to provide a smoother experience in the future.
Service rep spared time to overlook the car. Service time was acceptable with the vehicle out for a few hours as anticipated (Multi-point inspection, and alignment.) However, I approved the mounting of two new tires and found NEW damages (due to carelessness) on my custom wheels that are not even a year old. Currently in a dispute pending a review of the damages. Didn't buy my car from them and I don't have warranty service with them. I CHOSE to have certified service from them and they damaged my custom Corvette rims. Weeks... read more
I LOVED working with Mike Lujan. He was so attentive and helpful. He got me exactly what I wanted and at a fair price. He managed to get me approved when i thought there was no hope. I felt comfortable with him. Where I got frustrated is with the lady who sells the warranties. It seems like she was almost mad at me because I kept saying no. I finally relented and bought a stupid warranty that I will never use. It's nothing but a scam and I regret not just getting up and walking out. In the future I will be buying from anothe... read more
I arrived at 1:55 for a 2:00 appointment for my first oil change. My maintenance light turned on the day prior, 4 months sooner than the dealership said the service would be needed. I hadn’t put on more than 3k miles on the car. The man to check me in wasn’t around and another man went ahead and checked in the person who arrived after me and then told me he forgot about me and that someone would get to me soon. Finally about ten minutes later the man I guess was assigned to handle my check in greeted me. He was nice and chec... read more
Business response:
We understand how frustrating it must have been to encounter delays and incomplete service during your visit, especially when time is limited and expectations weren't met. We take your feedback seriously and want to ensure that these concerns are addressed properly. Please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email at pcharles@vtaig.com. Additionally, Cory Reeves, our Service Director, is available to discuss this matter further and can be reached at 505-338-5932 or cre... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.