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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
All around worthless. They were dismissive, condescending and did not help me get my truck back and running at all. I will never refer anyone to reliable.
Business response:
Devon, unfortunately our team was able to duplicate the issue your vehicle was experiencing as it was a Toyota vehicle which is why we recommended going to a Toyota dealer for further assistance. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 should you have further questions regarding your recent appointment.
My time is not their concern. Bill is written to protect them. Gave me back a dirty car. Coupons were useless.
Business response:
We'd like to opportunity to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
It took two days to get my car back. I was told it would be ready by 330. I called at 4:00 because nobody had called to let me know what was going on with my car. When I talked to some they told me they were down one technician. No communication from the service team at all. Every time I go in for service I run into some sort of a problem and they don’t care if I’m happy or not! Very dissatisfied!
Business response:
We're happy to hear we were able to resolve this situation, should you have further questions or concerns... please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
Extremely disappointed with my experience. Left my truck for 2 days, expecting diagnostics to be completed, but upon pickup, I was informed it had sat idle the entire time with no work done. Unacceptable lack of follow-through.
Business response:
We’d like to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Went in for an open recall after I scheduled and appointment a month prior so they could order parts for the open recall they date they didn’t have some of the parts in and after they took my vehicle for the day they stated they were going to call me back in one week for sure to have an expert come down and complete the recall but I was never contacted again. Then a lady called approximately two weeks later and asked how my experience was and when I explained she said she would ask about it and call back and just hung up.
Business response:
Dyan, we’re extremely disappointed to hear this miscommunication with our team. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
The service department provides lousy service and doesn’t perform the work that you expect from them
Business response:
We'd like to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Oil change took 3hrs when told 1. 5 to 2hrs. There was a lack of urgency and I had to make the inquiry after the 2hr mark.
Business response:
We'd like to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
I waited over three hours for an oil change which I feel is excessive. I can go to Jiffy Lube and get the same thing done in one hour. I didn’t even get a car wash or vacuum.
Business response:
We'd like to address this with you directly. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. We appreciate your business.
I bought a 2023 Chevy Colorado from reliable Chevrolet in Albuquerque New Mexico. I went into my garage jumped in my truck and the truck was dead I called the salesman and the salesman came to my house and he couldn't believe that the brand new truck I bought was just dead so at any rate we took the truck too reliable Chevrolet and the general manager said oh it's just a battery I will change the battery he changed the battery and then a month later it happened again. I went into my garage got into my truck and again it was ... read more
Business response:
Our team is aware of this issue with your vehicle and General Motors is involved in order to have this resolved. We appreciate your patience and your item will be fixed in the near future. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 to discuss any status updates/questions. Thank you.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.