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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Had my vehicle for over 3 months with horrible communication and follow through. They didnt provide a rental for the first 13 weeks and made me seek reimbursement.
Business response:
We'd like to discuss any concerns regarding your recent service visit. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
To be fair, we have purchased two cars from his dealership and gone in for service a few times over the course of about 12 years. Every time it's just a little bit worse than the time previous. About 2 weeks ago I had a small leak coming out of my Camaro. I took it down to you guys and all I wanted was an answer of where this leak was coming from. Of course I should have known better from the get-go with the 20 -point inspection xx line and then a full diagnostic is needed to see where a leak is coming from. By the way, I've... read more
Business response:
We'd like to discuss any concerns regarding your recent service visit. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
I don’t mind doing reviews but when I’m given a survey at it seems like a high school homework assignment it tends to be very annoying so stick with the star rating and you do your own homework by asking the star rated questions you want to be rated on. Thank you
Took my vehicle in for an oil change. They knew I was waiting at the dealership for it. I was told it would be complete at a certain time. Went to check about 15 minutes after that time had passed. The work hadn’t been started yet! Told them I needed it done today but would not be waiting at the dealership now and went to run errands with husband. I was then told I would receive a call or text when it was complete. Never received either. Tried calling to check if it was complete with no answer. Went to dealership and saw veh... read more
Business response:
We’re extremely disappointed to hear this feedback related to your recent service appointment. We’d like to address this directly with you. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
I can't believe that they try to not fix my car problem try to get around it
Business response:
We’d like to understand more details of this feedback and gather more information from you to better understand how to address your concerns. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Came In for an issue regarding a che k engine light (P0172) running rich on bank 1. They charged me $800 dollars for an entire fuel system cleaning. The next day car is still having the same issue and problem was not resolved.
Business response:
Cris, we’re disappointed to hear this and we’d like to go over your recent service appointment details. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Everyone was nice and friendly and professional. The dealership was great but GM needs to work on their Quality assurance program . The rear bumper is installed crooked and a button on the dash is sticking, also the tailgate doesn’t work properly.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Long wait time for simple tire replacement. Took 3 days total. Car ended up being taken to discount tire for replacement through the dealership
Business response:
Eric, we appreciate your patience as manufacturers have been experiencing parts delays which have increased our wait times. We are striving to still offer efficient and excellent customer service. Should you wish to discuss this further, please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
Although I have no issues with the new Service Advisors and no issues on this current visit other than the wait time. I am still upset over not being reimbursed for an $800 rental I had to get due to the Service Advisor at the time being COMPLETELY incompetent. Don Poling , (Service Director) promised me I would be reimbursed since he was new and was not in the system to request the rental from Entwrprise. Dealing with Patricia Charles (Service Relations Manager) is a complete joke, all she does is have someone else call you... read more
Business response:
We appreciate the opportunity to do business with you and feel that it would be best to end our professional relationship. Our team has made every attempt to accommodate the situation at hand. You may either use the remainder of your service contract at another Chevrolet dealer or cancel the contract entirely. Please reach out to our team at your earliest convenience.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.