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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Before I was even welcomed into the finance office I was instructed to go off the dealerships wifi and leave a 5 star review here. Salesman and finance have done nothing but complain about being overworked and short staffed during and after the deal, which I have found very unprofessional in a higher ticket sales position. With our deal falling apart Ken Orosco is extremely emotional and began to yell at my wife and I. I truly feel sorry for the staff below him.
Business response:
We appreciate the comments on your experience with us, we hope we can assist you again soon!
Dropped my truck off for an oil change this morning, an hour and a half later I am called to the Service Desk and the technician said my engine blew up?? My truck went in with no problems, I later found out that the rear engine seal failed. I asked to speak with the service manager but got shop foreman instead, I guess there was no service manager on site. I asked what happens next, the foreman said that this was normal wear and tear? There was nothing wrong with my truck before dropping it off such as an oil leak. The forem... read more
Business response:
We're disappointed to hear you feel there was miscommunication with our team regarding this situation. We want to speak with you to address the current status of your vehicle as well as address any current concerns/questions. Please contact Natasha Jourden at NJourden@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Good salesmen but repair shop is no bueno! ! I rate the repair shop at 0
Benjamin was awesome. He explained everything and was a joy to deal with from the moment we walked in the building till we walked out. The problem is with management. I referred two other people that perched because I was promised a $100.00 bird dog fee. I never get the money and Benjamin tried repeatedly to get management to pay up!! I feel terrible for your sails staff!
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
At first I thought I was not eligiable for a vehicle. It also seems like I was given no choice of the type of vehicle I wanted. It was in the shop when it approved for me. I felt excited and I really did not think this through. The deal sounded sweet, and I signed everything, but I didn't test drove it. I was told that it will be delivered to me. After the vehicle arrived, it was not inspected. I was just dropped off. After I got home, I test drove it and the check engine light was on. After a few days later, it still was on... read more
Business response:
Thank you for your feedback
We were warned about this dealership from several people but they had the vehicle we wanted so tried anyway. Vehicle was to come with a 12mo. 12k bumper to bumper warranty and the deal fell through because when my wife pulled down the drivers side sun visor it fell out of the roof as the bracket was broken. What good is a "Bumper to Bumper" warranty when you are unable to even take delivery of the vehicle without issues? How much does a sun visor cost? $36 is what we found. We left because if Reliable Chevrolet will let the ... read more
Business response:
We're disappointed to hear you weren't satisfied with your purchase. Our finance team is trained to explain any and all details relevant to the warranties to sell and what they do and don't cover based on the specific warranty given and/or purchased. We would be happy to go over these disclosures with you, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
On 10-18-22 I went on cars. com looking for a 2023 c8 and found one listed at this dealership stock number 130083 with a MSRP of 79705.00. I went to the dealer web site and found the car. I clicked on the box todays price and filled out the required information. i received a detailed price quite on the vehicle. of 82693.00 which included approx. 2900. in dealer add on . They even figured the tax for here in Las Vegas and gave me a total price of 90212. When i called in they tried to add 20k to the price, I spoke with the man... read more
Business response:
we strive to provide the most up-to-date competitive pricing in the market. As you are no doubt aware, the availability of inventory has affected pricing for all new car dealers and some in-demand models may carry a significant premium. We are committed to adjusting our prices to match the ever-changing conditions of the market. If you receive a quote on the same vehicle for a better price, we would ask that you give us the opportunity to review and possibly match or even beat that price. If you have any additional concerns ... read more
I paid a lot of money (over 2 thousand dollars) for poor quality of service. I have only been in New Mexico 41 days and my vehicle is still in the shop since September 23rd, 2022 and counting do to poor quality technicians as well as communication among the staff. Today is October 11th, 2022. The Lyft service that they provide is free and is extremely poor quality also (i.e. Long wait times, consistent changing of drivers, poor quality of vehicles and very unclean vehicles, etcetera). I've been lied to, my phone calls have b... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com
Was ready to buy a 2022 Chevy truck. Worked with Patricia (she was nice and did her job.) When it came to making a deal, I was going to trade in my 2022 Toyota Tacoma TRD off road with 8200 miles. Mr Sanchez offered me 30 thousand. For this basically new vehicle. Saying this is what it was worth.. What a joke/slap on the face.. Carmax offered 36thousand at least.. Finally went to Chalmers Ford who offered to buy this same Tacoma for 39thousand cash or 40thousand as a trade.. Wow talk about being treated with respect... Relia... read more
Business response:
We strive to provide the most up-to-date competitive pricing in the market. As you are no doubt aware, the availability of inventory has affected pricing for all new car dealers and some in-demand models may carry a significant premium. We are committed to adjusting our prices to match the ever-changing conditions of the market. If you receive a quote on the same vehicle for a better price, we would ask that you give us the opportunity to review and possibly match or even beat that price. If you have any additional concerns ... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.