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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The salesman (Tristiano) was great, he worked with me and answered all my questions. Once it got past them it wasn’t great. I have called several times and left voicemails about stuff they still owe me and have not received any response in over a week and a half. They are quick to ask for a review, but won’t assist me in gaining any of the emergency equipment they owe me, or answers to the warranty questions I have. No sense of urgency once they sell you the vehicle.
Business response:
Thank you for your positive feedback!
I was in the sales office negotiating the purchase of a Silverado 2500HD High Country. The salesman told be the price is the MSRP and that they are not jacking up the price like other dealers. I was willing to pay that amount. We agreed on a price for my trade in and when the sales manager came over to go over the numbers, it was higher than I expected. I noticed the had "dealer accessories or add on's in the amount of roughly $4,500.00. I asked what these were and they said it was for a protective coating on the paint to pr... read more
Business response:
Terry, thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com
I made a note of the TPMS values and place when I took my Volt for tire rotation. The paperwork had that after they rotated the tires they also checked the pressure and reset the TPMS. No, the pressures and placements were the same as when I took the car in. Evidence is that not only were the tires not rotated but that the pressure was not checked, nor the TPMS redone. Since we cannot be allowed to view the area where work is performed it is important to be able to trust the service people. If they lie about such a simple ea... read more
Business response:
Thanks for the feedback, we take these accusations seriously because a customer should receive the service they paid for. We want to grab the details of this situation and find a solution for you, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com
Excellent dealership helpful understanding and very friendly H k v m d I m j
Business response:
Thank you for the positive review!
On dec 15, 2021 i purchased a CERTIFIED chevy colorado. Ever since then i have had it back to the dealer 4 times for the same problem. this truck has a vibration starting at 65 and get worse as you increase speed. They have rotated and balance the tires twice. checked the front end. They even told me it was the rack and pinon and replaced the rack and pinon. It still had the problem. Every time i picked it up and would get on the hwy it was vibrate. They must not test it when the finish the work. So the last time i took it i... read more
Business response:
Thank you for taking the time to leave feedback. We apologize if you feel that your issue hasn't been resolved as that is what we want to do for each of our guests. We wish to speak with you more about the situation, Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
My salesman Mel never called me back about the dealership titling my vehicle incorrectly, the dealership never fixed it and they didn’t register my vehicle for disabled veteran plate, cost me an additional $80, if you’re Veteran stay away from this dealership
Business response:
Hello, we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com
Great service but the coffee machine sure needs an upgrade…even my 2 year old nephew was not happy about it as well.
Business response:
We're sorry about the coffee machine but we are happy we were able to provide good customer service on other points during your experience.
I posted a review earlier and the gm reached out and offered us to pay a months payment towards our vehicle and when I told him I was goin to call the Attorney General he pretty much told me to ask for Alex since he would be the one to reach out. (to me that sounds like a threat) and said he would advise me to take the offer that ken suggested but I personally don’t feel that’s enough for the 4 months of inconvenience we had to endure with this dealership
Business response:
Sorry you feel that way but I was trying to assist by offering to lend you a vehicle while we complete the necessary emissions test and handle the additional issue you requested. In addition I offered to reimburse you one payment for your time. Thank you for your consideration in this matter.
Nathen and Marcel was very helpful with questions and process . But I must say your service center needs to be more responsive I brought my truck in to have running boards mounted and driver/ passenger side window tint done it took almost 5 hours and I was not the only person complaining about taking way too long for simple services
Business response:
Thank you for your feedback for us!
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.