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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They keep returning my brand new truck with damage that I need to keep returning for them to "take care" of. And my original problem, which is the ac on a 2025 vehicle I bought 1 month ago, is still not resolved. Not even Manny the manager had returned any of my calls or responded to my email. Beyond disappointed.
Friendly and easy to locate but way way way too expensive. Good grief! High cost!
Business response:
We are absolutely thrilled to hear that you found our team welcoming and our location convenient for you. We understand your concern about pricing, and we appreciate you sharing your honest feedback with us. At Reliable Nissan, we strive to provide value through our quality vehicles and exceptional service.
AJ, Sammy, Gabe the managers lied about fixing our vehicle on damage that occurred at lot before purchasing vehicle. Now they won’t fix our vehicle fender paint doesn’t match. Very misleading
Business response:
We understand how upsetting it must be to feel misled regarding the repairs on your vehicle and the fender paint issue you described. Please contact our General Manager, Dominic Salazar, directly at customerrelations@reliablenissan.com so we can better understand the circumstances
Poor communication. I was not listened to when problems could have been avoided. Disappointed in the way the situation turned out. I asked several times for an invoice & was not provided one at the end. I also asked for an oil change which was never done. I have brought my vehicle in so many times in the past year & it wasn’t resolved till some parts stopped working. I feel these things could have been avoided. I didn’t appreciate being treated like I didn’t know that my car was having issues. I was told plenty of times it w... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described falls short of the service standards we strive to maintain. We value your honest feedback. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work toward a resolution.
I hate this dealership I wish I would have never ever stepped foot into this place I regret it with every breath of my being. From the first day I bought my car problems, fraud and nothing being done about it. This time I went into dealer for tire rotation and oil change tires were never rotated I just have lost all faith in Nissan from a purchase to the simplest task of vehicle maintenance I’m so disappointed in the management in this place it pathetic
Business response:
Thank you for sharing your concerns. Your feedback is important to us, and we take these matters seriously. We want to work to restore your confidence in our service. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific concerns and work toward a resolution.
We knew we wanted a 2025 leaf S and we are very grateful that reliable Nissan was willing to get one for us as there were none in Albuquerque. We signed an agreement and paid for a specific VIN and were told it would be delivered within a week or two. Five days later we got a call saying the car we bought was sold to someone else after we bought it and we would need to take a different color. While we don’t care about the color, selling a car we bought to someone else is not a great look. What’s much worse is that this was a... read more
Business response:
Thank you for bringing this to our attention. Your experience does not reflect the level of service we strive to provide. We take your feedback seriously and would appreciate the opportunity to discuss this matter further. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly.
Destiny and Josh were great to work with. All of the managers that came by were very pushy and fake. I think the manager that came in to try to sell us an extended warranty was high, he had seriously bloodshot eyes and an attitude. (Not the finance guy, but the one that came in after we initially said no.)
Business response:
We are ecstatic to hear that you had a positive experience working with Destiny and Josh. It's wonderful to know that they provided you with great service during your visit. We understand your concerns regarding the interactions with some of our management team. We take these matters seriously as they do not reflect the standards we strive to maintain. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve our customer service approach. Your honest feedback will be used... read more
Brandon was rude and unprofessional. He argued with me and became combative when I was upset that my car wasn’t looked at after 6 hours of being at your shop. I was called and told you’ll wanted to keep it for the entire weekend. He told me the diagnostic could be done that day when I asked how long it would take.
Business response:
We are sorry to hear that you feel this way about your recent service visit. Your feedback is invaluable to us as we work to improve our service processes and ensure clear communication with our customers. We take your concerns very seriously and will address this matter internally to prevent similar situations in the future. Our goal is to provide efficient, respectful service that meets your expectations. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and... read more
Too many extra and questionable services being pushed on customers in a very high pressured manner, even with implicit threats of imminent automobile failure.
Business response:
Thank you for sharing your concerns. The experience you've described does not reflect the respectful and transparent approach we strive to provide every customer. We value your feedback as it helps us improve our service standards. We would appreciate the opportunity to discuss your concerns further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly with you.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.