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Renewal By Andersen - San Diego, CA

4.4

About this business

Location details

8572 Spectrum Ln, San Diego, CA, 92121, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.41,203 reviews
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T.A. S.'s profile image
T.A. S. 
rating
10 months ago

My Yelp reviews are the highlight!! The spotlight's on your 1d ago review Nice job. Your review is being featured when people search for Renewal By Andersen. 

Business response:

We are truly sorry for your negative experience and any misunderstanding regarding the cost. We take your feedback seriously and are committed to addressing this issue to improve our customer service. 

Nona Y.'s profile image
Nona Y. 
rating
11 months ago

I have 2 properties in the Bay Area and one in Southern California. This review is in regards to the san Diego location. highly overrated and an unnecessarily high cost for the product. if you live in a hurricane prone area, maybe then these windows would be worth it. I found these are overkill and way overpriced. you will be paying an exorbitant price for something you can get elsewhere for much less. The person coming to your house gets upwards of 10% commission (let that sink in) and 9 times out of ten that one time ap... read more

Business response:

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 377-9236 to discuss this further. We look forward to hearing from you. 

Andrea N.'s profile image
Andrea N. 
rating
11 months ago

Do not give them your information! They have called me 57 times (literally) even though I've told them I'm not interested. They call from different phone numbers so that if you block one they can keep trying. If they have to be this pushy with their advertising they must not have a great business. The amount of harassment I've gotten from them makes me never want to give them my money. Be careful about inquiring! 

T C.'s profile image
T C. 
rating
11 months ago

I do not know what is wrong with this company. I am not interested in breaking stucco and having stucco repairs. I told them this over and over again. I finally just cancelled my appointment. They kept passing me back and forth between Renewal by Andersen and Andersen. The question was simple, either you do retrofit windows or you don't. 

Business response:

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. 

Mary L.'s profile image
Mary L. 
rating
a year ago

After care was atrocious. Sales and installation was fine, but we had numerous problems after install. Most all took up to year to resolve. Would never use again 

Business response:

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. 

Dean B.'s profile image
Dean B. 
rating
a year ago

So tired of the phone calls and mail. Can't tell you how many times I have asked them to stop. 

Business response:

Please reach out to us at (858) 377-9236 when you can so we can address this situation directly. Thank you and have a great day. 

Gina L.'s profile image
Gina L. 
rating
a year ago

I just purchased doors and windows 1.5 weeks ago. So I don't know about the product yet but already I am finding inconsistencies in the sales pitch. He said they use in house financing. No, they use Greensky loans. He said up front, they need 50%, but no, they collected 68%. He said they don't use sub contractors, I have reason to think they do. He said the products have a lifetime warranty, transferable to the next owner of the house. No they only have a 10 year warranty. Trust pilot reviews are 1 star. I'm no... read more

Business response:

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 377-9236 so we can discuss this further. 

Mickey F.'s profile image
Mickey F. 
rating
a year ago

Do not give them your email address. I have tried dozens of times to unsubscribe and not only do they NOT drop me off their list, each time I request to unsubscribe I get several more unsolicited email messages from new and unwanted sources 

Business response:

We apologize for the inconvenience! Please reach out to us at (858) 377-9236 when you can so we can address this situation directly. 

Ghazaleh B.'s profile image
Ghazaleh B. 
rating
a year ago

Business owner replied to my initial review of really poor customer service so I called the number provided and to my surprise - absolutely no help. I was called back by someone who had no idea how to help (all I needed was an estimate) and somehow I've just invested more time in trying to buy tens of thousands of dollars of windows and I'm getting callbacks from people "back of house with no connection to sales". Really disappointed, frustrated, would not recommend. 

Business response:

Hello, I deeply apologize for this inconvenience! This is not the experience we want for our homeowners and would like to make this right! Please reach out to us at (858)377-9236 to discuss this further. 

Frequently asked questions about Renewal By Andersen - San Diego, CA

How is Renewal By Andersen - San Diego, CA rated?

Renewal By Andersen - San Diego, CA has a 4.4 star rating with 1,203 reviews. 

When is Renewal By Andersen - San Diego, CA open?

Renewal By Andersen - San Diego, CA is closed now. It will open tomorrow at 9:00 a.m.