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Renewal By Andersen - San Diego, CA

4.4

About this business

Location details

8572 Spectrum Ln, San Diego, CA, 92121, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.41,203 reviews
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josh w.'s profile image
josh w. 
rating
a year ago

The door to door salespeople alone makes it not worth it. I had the same guy come to my house twice in a span of 15 minutes. No one wants to be bothered at home for a sales pitch we didn't ask for 

J B.'s profile image
J B. 
rating
a year ago

The windows are great, but I don't think they are worth almost 10x the price of off-the-shelf Home Depot windows. They charged us $10,000 to install 4 windows. That's $2500 per window. The same size vinyl window at home depot are about $250. If money is no option, then go for it. 

Business response:

Hi JB, we are pleased to hear that you are liking your windows. However we are truly sorry to hear that you feel the cost did not meet your expectations. We aim to provide the highest quality products and services, and your satisfaction is very important to us. Would you please email us your name, phone number, and zip code to our email at email@rbanw.com so that we might be able to resolve your concerns. 

laini w.'s profile image
laini w. 
rating
a year ago

Want to know how they afford all their tv ads? The consumer. I had them out to give me a quote on two windows and one door in my bedroom, then added in two very small bathroom windows. They quoted me $40,000 for 4 windows and $30,000 for two windows and a door. I laughed in the reps face. Not only that, you have to sit there for an hour while they go through their spiel on the history of the company, how they came up with their product, etc. What a waste of time!!!! The only good thing was they showed up on time. 

Mary M.'s profile image
Mary M. 
rating
a year ago

Ultra expensive $45,000 vs $13,500. Anderson will only do complete window installation meaning they take out the whole window frame - instead of just a simple replacement. If your house is worth 2.5 million or more and you have the money yes do it! So if u pay their price than a 5 star is warranted their work i excellent! 

Richard H.'s profile image
Richard H. 
rating
a year ago

No service after the sale. Great product but they disappear after installation. I called nearly four months ago regarding a broken glass in my sliding patio door. I spoke with a very nice young man who took down all the info and was able to locate the paperwork for the door and determine what type of glass had been installed. Today the temperature is pushing 100 degrees and heat is radiating from the remaining glass. I also experienced significant delays in getting the patio door installed and finally ended up having my cont... read more

Business response:

Hi Richard, thank you for sharing your feedback. We are deeply sorry to hear about your recent experience, as it does not reflect the high standards we strive to maintain at Renewal by Andersen. Your satisfaction is our top priority, and we would like the opportunity to address your concerns directly. Please email us at email@rbanw.com with your phone number and ZIP code so that we can reach out to you personally and work towards resolving any issues. We value your input and are committed to making things right. 

Elise M.'s profile image
Elise M. 
rating
a year ago

Outrageously poor service at the San Diego Renewal by Anderson! I confirmed my appointment as they requested for a San Diego home visit quote. And then I received about10 texts and calls after my confirmation that they were going to cancel my appointment if I did not answer more of their questions. I called the company and answered more of their questions. They confirmed the appointment again. Then I received several more texts again that they were going to cancel my appointment again if I did not contact them again. Their l... read more

Business response:

Hi Elise, we are sorry for the inconvenience this has caused. We have passed this onto our team and they will be in touch with you soon. 

Pam W.'s profile image
Pam W. 
rating
2 years ago

I live in a gated community where it is clearly posted that there is no soliciting and no trespassing. A young man came to my door representing this company and said he wasn't soliciting or trespassing that he had been invited in by a client who had told him it was okay to go door to door. That was a lie. No one in my community is working with this company. I proceeded to tell him he had to leave and he refused. I called Renewal and the young woman I spoke with played dumb. Saying she couldn't figure out how anyone could get... read more

Business response:

We sincerely apologize for the experience you had. This behavior does not align with our company's standards, and we are taking steps to address the issue and ensure it does not happen again. 

Mike G.'s profile image
Mike G. 
rating
2 years ago

Super shady - continue to blast with email ads after requesting unsubscribe. Hard to trust a company that doesn't follow through. 

Curt M.'s profile image
Curt M. 
rating
2 years ago

Beware of Renewal By Anderson. They claim one thing and do another. we were promised "New Installation" product, and paid a premium price for the order. now that the installation is actually happening we were disappointed in the progress and what is different than what was promised. after calls and renegotiating we are getting hopefully something closer to what was promised in the first place at a cost of about 10% additional. They claim we were shown pictures of before and after but we were not ever shown anything lik... read more

Business response:

We apologize for the inconvenience and frustration you experienced. We are actively working to resolve the issue and ensure the installation meets your expectations. Your feedback is invaluable, and we appreciate your patience as we strive to deliver the quality service you deserve. 

Frequently asked questions about Renewal By Andersen - San Diego, CA

How is Renewal By Andersen - San Diego, CA rated?

Renewal By Andersen - San Diego, CA has a 4.4 star rating with 1,203 reviews. 

When is Renewal By Andersen - San Diego, CA open?

Renewal By Andersen - San Diego, CA is closed now. It will open tomorrow at 9:00 a.m.