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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They got me in immediately for my repair. However they wound up having my vehicle in their shop for over four weeks, for an 8-hour repair. Part of that time was spent waiting for insurance approval, but it still shouldn't have taken that long. The actual repair that they performed was fine. This shop also charges a higher labor rate ($300/hour) because they say they can get you in right away
Business response:
I'm sorry for your poor experience. I would like to hear more about it. Please reach out to me directly at mroland@psautogroup.com
They have had my vehicle more times and longer then I have never fixing the issues only getting it back with more problems the they misled me when buying never disclosing it had major problems that they can't fix and I was unable to make it to work so many times because it keeps breaking down that I lost my job which took me over a year to get into and and when I said I would take it to another jeep dealer to get serviced I was told not to because other jeep places would know how to fix a jeep .seriously that speaks volume t... read more
This is not the first time I've been disappointed with Renton CJDR. They did a tire rotation and did not check air pressure, one tire was 10 psi lower than the rest. Suggested eight thousand of dollars worth of non crucial services.
Awful. Poor communication. Service is terrible. I would not recommend buying, leasing or servicing a vehicle here. Constant delays. Had my vehicle for 13 days and didn't fix any of the issues I had. Told computers were down, products were back ordered and technicians were off sick.
Business response:
We apologize for your negative experience. We take your feedback seriously and will address these issues internally to improve our services. If you would like to discuss this matter further or require assistance, please reach out to us directly. We value your feedback and apologize for any inconvenience caused.
In the interest of improvement. Service and communication lacking. Scheduled and went in for HPFP recall. Other concerns brought up when scheduling the appointment. None were addressed. Informed me all was well. Getting my front end work done at Les Schwab to cure the front end clunck. Doing the rear brake moan kit myself ( falsly told of 60000 mile cutoff for TSB). Ram also quoted 1200$, yes twelve hundred for fluid changes of front, rear diff and transfer case. Ps, truck is under 100000 mile bumper to bumper also have exte... read more
Business response:
Thank you for your feedback, Please reach out to our customer care team directly via email at mroland@psautogroup.com
The car was there for over 7 hours dor a 30 minute oli change, I got my car back witfront Sensors, turn single warning lights! I took it to Puyallup to reset the system, that on top of the driver door handle sounds weird like it been yanked, I should not be dealing with so much problems for an oil change! Unbelievable and NEVER again!
Business response:
Thank you for your feedback, Please reach out to our customer care team directly via email at mroland@psautogroup.com
I was there for about an hour and a half to change a bad wheel sensor. The bill was $616. What can I say?
they tried to hold my car hostage by telling my wheel was to damaged to drive. nothing was wrong with my wheel, they just wanted me to do repairs. shady deal all around
Business response:
I'm sorry to hear that you had a negative experience with our product/service. We value all of our customers' feedback, even if it's not what we want to hear. We take your concerns seriously and would like to see if there's anything we can do to make things right. Please reach out to our customer service loyalty team so we can work together to address your specific concerns and improve our overall service.
Since this location has changed from Car Pros to Renton Chrysler the service is absolutely horrible. Only reason I go there is because it is close. I was looking to get Ram but because of their service I went over to Good Chevrolet. We were going to upgrade our Durango to a newer one but we are now going to get a Tahoe. I had bought 3 Durangos in the last 10 years but because of the service I will never spend money on Dodge products
Business response:
Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us was not up to your expectations. We take all feedback seriously and would like to learn more about what went wrong so that we can improve our service. If you could please provide us with more details about your experience, we would be happy to address any concerns you may have and work towards a resolution. We value your business and hope to have the opportunity to make things right by upgrading your Durango. Thank you again ... read more
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,671 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is open now. It will close at 8:00 p.m.