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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My initial reservation was made for the wrong day. When I showed up on a Monday, which is the only day I would make an appointment as I am always off work, I was told my reservation was for Wednesday. No way I made it for Wednesday but I also had no confirmations from you on it. Picking up my vehicle was an issue. My rep was busy with someone in front of me, no big deal. The other 2 employees working there wouldn't acknowledge me for 20 minutes. Once one of them looked up he did a half assed search for my paperwork on my rep... read more
Business response:
Hello, Thank you for your feedback. I would like the opportunity to speak with you about your experience with our Service Team regarding your scheduled appointment and the level of customer service received. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this? Best, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong, mchong@psautogroup.com, (425) 430-1000
Took my car in for a routine oil change and an open recall. They heavily damaged the inside of both driver and passenger side doors and scratched the outside of my drivers side removing the seats for whatever the recall was. My seats were not put back in properly and became loose while I was driving. They said they would make it right by ordering replacement panels but haven't heard anything and now, my car drives incredibly rough. I'm sorry I took my car there.
Business response:
Hello. We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience? -Best, Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
Didn't like the fact that they refused to swap out my radio, that was defective from the factory, because I was a few months past a 2 year warranty.
Business response:
Hello. We value your feedback about your service visit. Your feedback is valuable to us, and we are interested in learning more about your experience with a radio replacement. Please contact us directly to discuss this. Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
I went in there because i hade oil light on and i took 5 galons of oil from my 2020 ram 3500 under warranty. After approximately 3 weeks they found out that my injectors were bad and they replacet under warranty. After 4 months in shop they finally called me to come and pick it up from Service because it was ready (keep in mind no parts were back order) when i went there to pick it up with half of my fuel gone and couple of miles extra i noticed that my truck had an engine knock i told them about it and they told me is norma... read more
Business response:
Hello. Please know we take your feedback very seriously. I would like to speak with you about your experience with our Service Team regarding the engine in your 2020 RAM 3500. Whenever you're able, please reach out to me directly so we may discuss this further. Thank you. Renton Jeep Ram Dodge Chrysler Fiat, Michael Chong - mchong@psautogroup.com, (425) 430-1000
They wanted to fix problem without knowing if it would actually fix the issue. Their diagnostic process is lacking.
Last time I had my oil change the techs spilled a bunch of oil all over my engine bay. That's fine mistakes happen but this time before I started the Jeep I checked and the tech forgot to screw in my oil cap. This is unacceptable especially if you're going to charge so much for an oil change. If I didn't check I would have a massive mess on my hands.
Worst experience ever, after you get the car , they become so cold & rude for any complains,they don't want to see you anymore
Don't like having to use text to get information
didn't have this service performed???? They still have my vehicle because of Jeep and a recall no parts available. not the dealerships fault. but they don't communicate very well still waiting for a call or text to let me know when the engine will be replaced.
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,722 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is closed now. It will open at 9:00 a.m.