Aspen Dental is a multi-location dental practice with more than 800 locations across the United States. Aspen Dental practices believe in providing comprehensive care that addresses both short- and long-term dental care needs.
- Dec 2015
Thanks to Birdeye’s automated solutions, Aspen Dental has amplified patients’ voices and established trustworthy reputations for all their practices nationwide.
Consistently receive new dental patient reviews and promote them across the web.
Implement solutions without disrupting their existing process and practice management system to ensure quality of service is not sacrificed, but enhanced.
Acquire more patients for each new office throughout nationwide expansion.
By integrating Birdeye directly into their existing PMS, within 3 months, Aspen Dental:
Received over 4x more reviews on Google, more than 2x on Facebook.
Established solid online reputation for their 500+ private practices.
Improved patient experience, leading to average nationwide rating increase from 3.8 to 4.0 stars from over 38,000 reviews
Receive high volume of patient feedback
Automate review process with seamless integration
Aspen integrated Birdeye into their existing practice management systems to automate the review generation process. Tens of thousands of text messages are sent each month, triggered automatically by customer check-in’s. These in-moment requests also prompt promotion of positive reviews across top sites. This streamlined process has allowed each of Aspen Dental Management’s offices to establish a positive online presence through review management — and it is all conducted automatically.
More reviews and more visibility lead to more patients
In less than three months with Birdeye, Aspen Dental more than quadrupled its Google review count, and more than doubled its total Facebook reviews. As more reviews are received and promoted, online reputations are strengthened, building the trust required to draw in new patients.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.