Bed Pros is a 12-location mattress store based out of Florida. The business is committed to curating the most comfortable sleep products from quality American manufacturers.
- Sept 2018
Prior to coming to Birdeye, the business was not using any kind of software to get new customer reviews. However, the company realized that many potential customers were using online reviews in order to make purchase decisions. While they had many happy customers, Bed Pros did not have as many reviews as they wanted. The company realized that they needed to send review requests in order to motivate their customers to leave more reviews. While searching for a solution to their problem, they came across Birdeye, which allowed them to generate reviews automatically.
“Overall Birdeye is one of the best marketing decisions they’ve ever made. Getting reviews and managing their online presence has made an impact on internet presence and this has definitely equated to an increase in people coming through the door and landing on their website!”
More Customer Reviews
Birdeye gives businesses the ability to send out automated review requests to customers. Birdeye integrated with Bed Pros' CRM, so customers could get a review request as soon as they walked out the door and the interaction was still fresh on their minds. Results were immediate. In their first full month with Birdeye, review quantity increased by more than 4x.
In order to motivate reps to send out more review requests to customers, Bed Pros used the Birdeye Leaderboard. The Leaderboard is a feature within the Birdeye dashboard that shows how many review requests have been sent by each employee. The Leaderboard helped to create a competitive environment where every employee strives to be on top by sending more review requests.
Monitoring and Responding to Customer Reviews
The Birdeye dashboard makes it easier than ever for Bed Pros to monitor and respond to customer reviews. With Birdeye, businesses can see reviews from over 150+ sites in a single site. When leaving a response in the dashboard, the response will be posted on the site where the review originally appeared.
Bed Pros made sure that employees were regularly engaging with customer feedback. Every store manager is responsible for responding to posted customer reviews.
Real Business Impact
The increase in online reviews has had a real impact on Bed Pros' bottom line. Since Bed Pros started using Birdeye, the company has seen an increase in revenue. New customers came in who learned about Bed Pros through online reviews. They would often ask for reps who were mentioned in reviews by name.
Driving Growth with Birdeye
With Birdeye, Bed Pros has gotten more revenue and more customer reviews. Birdeye’s easy-to-use all-in-one platform has made it easy for any employee to step in and use the platform to collect and leverage customer reviews.
Since switching to Birdeye, Bed Pros has seen increased visibility and increased revenue. After all, more customer reviews mean better business results.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.