homeresourcescase studiesCYM Living's Multi-Location Social Breakthrough with Birdeye

CYM Living's Multi-Location Social Breakthrough with Birdeye

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Company Snapshot

Founded in 2021 in Chestnut Ridge, New York, CYM Living specializes in property, asset, and multifamily management. With a committed team of professionals, CYM Living strives to exceed the expectations of residents and clients by embodying values of integrity, teamwork, and innovation. They are proud to offer welcoming homes to residents, a fulfilling work environment to employees, and exceptional results to their clients.

  • January 2020
  • 80+

Background

CYM Living faced the significant challenge of managing and expanding their digital marketing efforts across multiple platforms while maintaining the personal touch of their brand. To solve this challenge, Birdeye Social proved essential, offering tools for bulk publishing, review sharing, AI-driven content creation, and workflow centralization—all accessible from a unified dashboard.

Their partnership with Birdeye Social not only helped them overcome their initial challenge but also positioned them for sustained growth in the dynamic digital landscape.

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Bulk Publishing Made Simple

CYM Living leverages Birdeye Social’s robust capabilities to streamline their social media management. Through bulk publishing, they efficiently distribute content across 80 locations using a single platform. This feature not only maintains brand consistency but also reduces the time spent on content creation by offering tokens to personalize posts to tailor details for each location.


Birdeye’s scheduling feature plays a critical role in ensuring that content delivery is both consistent and impactful, effectively tailored to meet the diverse needs and interests of their audience. Birdeye assists CYM Living in planning and timing their content to post at optimal moments. Using Birdeye Social, CYM Living has effectively maintained a consistent presence across multiple platforms, significantly enhancing their online visibility.

"Birdeye Social transformed the way we interact with our communities. It’s not just about posting content; it’s about sparking conversations and building relationships."
Taylor Snow
Taylor SnowMarketing Coordinator, CYM Living
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Streamlined Social Calendar

CYM Living leverages Birdeye Social’s social calendar feature to streamline their management of social media activities across multiple locations. This comprehensive tool displays both past and future posts, enabling the team to manage schedules efficiently and ensure timely content delivery. With filters for date, status, channel, and location, adjustments are straightforward and quick. 


Additionally, Birdeye Social’s ability to centralize social media management simplifies workflows, enhances engagement, and improves analytics. These improvements help CYM Living optimize their social media operations, strengthen community relationships, and boost their market presence resulting in an impressive 13.3% increase in engagement and an average of 360 new followers across their social channels every month.

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"We're using the AI tool to help us write posts more often. It helps generate ideas and when things get a little stale, it really helps us keep our content fresh and engaging."
Taylor Snow
Taylor SnowMarketing Coordinator, CYM Living

AI-Driven Content Creation

At CYM Living, the integration of Birdeye Social’s AI-driven tools has transformed how they approach social media content. This innovative feature allows the team to input basic prompts and ideas, which AI expands into fully formed, engaging posts. These posts can include relevant content, emojis, hashtags, and image suggestions, ensuring each piece of content resonates with the intended audience. 


This AI technology is a game-changer, especially when it comes to keeping content timely and pertinent. From holiday wishes to special promotions, the tool adapts quickly, creating messages that not only engage but also maintain the authentic voice of CYM Living’s brand. 


BirdAI has significantly streamlined content creation, saving the CYM team countless hours. With this time, CYM Living’s marketing team can now concentrate on strategic initiatives and deepen engagement with their community, enhancing their overall digital presence.

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Amplifying Customer Voices through Reviews

CYM Living effectively utilizes Birdeye Social to turn their customers’ voices into a cornerstone of their marketing strategy. This tool seamlessly integrates top reviews into social media content, showcasing real resident satisfaction and amplifying positive experiences across multiple platforms. 


By featuring standout testimonials, CYM Living not only enhances their brand visibility but also builds trust within the community. This automated feature ensures that high-rated reviews are promptly highlighted, giving potential residents a glimpse of the genuine, positive interactions existing customers have with CYM Living. The cycle of sharing these experiences creates a continuous stream of credible, engaging content that encourages residents to contribute their own stories, further enriching the community’s narrative.

"It's incredibly powerful to have our happiest residents speak for us. Birdeye Social gives us an easy way to share our top reviews, which not only saves us time but also continually refreshes our social content with genuine, positive feedback."
Taylor Snow
Taylor SnowMarketing Coordinator, CYM Living
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Maximizing Social Efforts with Birdeye

CYM Living harnesses Birdeye Social to amplify their digital marketing impact and build trust with potential residents. By sharing top customer reviews and utilizing features for bulk publishing and AI-generated content, they maintain a consistent and engaging presence across all social channels. This strategic use of Birdeye not only highlights authentic customer experiences but also keeps CYM Living’s content fresh and impactful.  Start maximizing your social efforts with Birdeye!


Schedule a demo today, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.

"Birdeye has really boosted our social media game. It's freed up so much time that we can now focus more on creating better posts and even have time to dive into other projects. It's been a game changer for us."
Taylor Snow
Taylor SnowMarketing Coordinator, CYM Living
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Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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