How this chiropractic center turned its patients into advocates

Before coming to Birdeye, Heney Chiropractic was not using any type of review software and only had a few online reviews. However, Dr. Heney knew this was not an accurate representation of his practice: Heney Chiropractic has been serving many happy patients for many years.

Heney Chiropractic knew they needed to generate more online reviews – they needed to tap into the voices of the many patients they have served over the years. To do this, the practice just needed to send review requests via text and email to make it easy for these patients to actually leave reviews. 

To automate the process, Birdeye integrated with Heney Chiropractic's Practice Management Software, Chirotouch. After every new appointment, Heney Chiropractic sent a text or email review request to patients while the experience was still fresh on their minds. 

In just six weeks, the practice got over 30 new reviews on sites like Google, Facebook, and Healthgrades. Heney Chiropractic saw a conversion rate of 28% on review request emails and a conversion of 16% on review request texts. 

Now that Heney Chiropractic is getting lots of reviews from patients, it immediately stands out from the competition. When a potential patient is researching nearby practices, Heney immediately stands out due to its customer reviews.

So far, Dr. Heney has been so happy with the results that his practice has seen with Birdeye that he’s recommended the platform to several other chiropractors.

Heney Chiropractic has seen immediate results with Birdeye, building a strong online reputation through the power of patient reviews. In just a few short weeks, Heney Chiropractic has collected quality reviews from real patients and jumped to the top of the local search pack on Google.