Safe Haven Security, the second-largest ADT Authorized Dealer in the US, has been providing custom home security systems for nearly a decade.
Although customers have always been enthusiastic about Safe Haven’s services in-person and on the phone, the majority had never reviewed Safe Haven online. As online reviews became more important to consumers’ purchase decisions, Safe Haven’s loyal customers were beginning to grow doubtful that Safe Haven was the best option out there.
To keep existing customers and attract new ones, Kleeman needed a way to understand how Safe Haven Security was actually performing and where improvements needed to be made. He knew these insights lay within the customer feedback that Safe Haven so desperately lacked, so he began searching for a reputation management platform. Kleeman needed to take control quickly using a reliably effective software, because for Safe Haven Security, losing even one customer is a big blow.
Generating new reviews is only the first step in a constructive feedback loop. To stay engaged with customers, Kleeman gets alerted for every new review and responds to each one. Since most reviews are positive, he saves time by using Birdeye’s handy review response templates.
In just the first 5 weeks with Birdeye, Safe Haven doubled its Google review volume, and tripled its BBB review volume.