Free GuideA marketer's guide to building a VoC program

Great marketing resonates with customers on a personal level. So great marketers need to listen closely to customer feedback to understand exactly what customers want. Let’s break down why your team should implement a Voice of the Customer program, discuss strategies for overcoming common obstacles, and share a few secrets from successful companies like David’s Bridal, Brother International, and BlueJeans.

Download the full Guide

  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
Number of locations
  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

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In this guide, you’ll learn:

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The 3 key ingredients for a powerful and scalable VoC program
7 ways to collect feedback and better understand your customer base
Why most VoC programs don’t actually lead to real changes (and how you can set up your team for success)
And much more

Birdeye gets you real results that help you be the best

20 million
NPS surveys run on Birdeye
1 billion +
AI-driven insights generated
100,000 +
Customer issues resolved
Data is from over 60,000 Birdeye business customers

Start growing with Birdeye today!

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Birdeye: The Obvious ChoiceWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and
highest-rated customer experience software for businesses of all sizes.