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COVID-19 and the New Normal: How Are Businesses Adapting Across Industries?

In this guide, we examine how businesses are creating personalized experiences and communications to their customers to adapt to the "new normal."

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In this guide, you’ll learn:

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  • How COVID-19 has accelerated the "digital transformation" for many businesses.
  • Actionable strategies businesses across nine different industries are using to thrive that can be implemented today.
  • Why customer experience management is now more important than ever.
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