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How to respond to the 5 types of negative reviews

Don’t have the kind of online reputation that you want? There might be a reason: Customers who feel that they’ve had a bad experience are 2-3x more likely to leave a negative review. But there is a way to play defense. Our study reveals that most negative reviews are left by one of 5 types of customers. Here are templates to help you respond to each one.

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In this guide, you’ll learn:

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  • How you can defuse a bad situation with an angry reviewer.
  • How to turn certain types of negative reviewers into loyal customers.
  • How to deal with reviews that weren’t meant for your business.
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