How to deliver personalized experiences at scale & drive acquisition
Strong customer loyalty means that your customers won’t accept your competitor’s services even if they were free. To achieve this, businesses need to provide personalized experiences for every interaction. However, dedicating 100% to customer experience can be difficult as your business grows. In this webinar, we will dive into some key strategies that Waterstone Mortgage employs to help deliver personalized experiences across 200+ locations and create raving fans from day one.
Watch the full Webinar
In this webinar, you’ll hear:
- Why personalized experiences are key to getting new customers and keeping your existing ones happy
- How to easily keep a close eye on customer sentiment across all your locations, and take timely action
- How to use automation and reduce the workload on your team - and still ensure that your customers feel special - always
Who you’ll hear from
Dhiraj NallapaneniCustomer Experience EvangelistBirdeye
Ericka SmithVP of MarketingWaterstone Mortgage
Lisa FenskeVP of CommunicationsWaterstone Mortgage
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Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.