Richard's Total Backyard Solutions

Michelle M 

on BBB

2 years ago

We are in the process of a swim spa and enclosed patio build currently with Richard's Total Backyard Solutions. Our Endless Pool X500 swim spa is AMAZING! Kristi Patterson has been awesome to work with throughout the entire process...as well as answering our fifty million questions we have had. She has brought our vision of a new family hangout in the backyard to life. Honestly, the whole team has been a pleasure to work with...everyone has been professional, friendly and addressed our concerns and questions along the way. L... read more

Renae G 

on BBB

2 years ago

I purchased a hot tub from Kristi Patterson at Richard’s Total Backyard Solutions. She listened very carefully about where I wanted the placement of the tub, how neat I needed the electrical to be both on my house and buried in my yard and the importance of not allowing my little dog to escape while any work was being done. Once installed, Kristi sent a crew to video w me how to take care of everything and service it. They were sweet and patient. The hot tub has provided much needed relaxation and comfort from my very stress... read more

Chad F 

on BBB

2 years ago

We researched several pool companies, received several quotes, and decided that Richard's was the best option. We have never regretted that decision! Kristi did an amazing job of helping us design the pool/hot tub of our dreams! She was very patient as we went through the financing process and picked right back up where we left off. It always felt like we were a priority to her. We worked with Jon to get our plans made and finally our construction manager, Jose, has been outstanding throughout the process. Jose may sometimes... read more

O.T. P 

on BBB

2 years ago

Contrary to the other reviews here, my experience with Richard's has been overwhelmingly positive. We first visited them a full year before we decided to begin our project just to weigh our options. A full year later, when we contacted Kristi, she still had our design plan waiting for us and even remembered us by name. Kristi was thorough and thoughtful in the planning. She laid out all the options we requested, but was never pushy in her approach. We spent over three hours with her the day we decided to sign the contract, d... read more

Hau N 

on BBB

2 years ago

My wife and I bought a pool from Richards and Jonathan Gill was out sales contact. He was professional, friendly and gave us great customer service. Our pool was finished in a months time several years back and we are still amazed at our backyard paradise from Richards. We will Definitely refer all our family and friends and will definitely be a repeat customer at our next home. Amazing pool. 

Holly H 

on BBB

2 years ago

We worked with Kristi Patterson on our pool and hot tub design. She is extremely knowledgeable and an expert in her field. She was patient when we had revisions, helpful when advising, and answered all the questions and concerns we had along the way. Highly recommend Kristi at Richard's Total Backyard Solutions. 

Joe C 

on BBB

2 years ago

Hi Kristen, you have been wonderful in helping me get a breaker changed out on a new hot tub install you guys did on our Wellis hot tub at our property in Magnolia.. I had the pleasure of talking to you a couple of times this week, and I have to say I am more than pleased with the professionalism and you taking ownership of helping us. We can’t always get every single thing done for our customers, when they want it, but we all can do our best effort to do so, and you have truly done that… that is all one can honestly ask and... read more