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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
A Premier Pool Company Serving Houston And Beyond We build and service pools anywhere in Houston, Katy, Sugarland, Spring, The Woodlands and all the way from Huntsville to Beaumont to Galveston to Victoria and over to Brenham! Whether you live in Sienna Plantation, River Oaks, Cross Creek Ranch, West University, Bellaire, Aliana, Cinco Ranch, Greatwood, The Woodlands or The Heights, Richard’s Total Backyard Solutions is here for you and ready to see your dreams come to life and for your family to make memories of a lifetime... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The heater in my hot tub was not working properly. I called Kristine B***** and told her my problem. She had the technicians come the same afternoon to fix the problem.When I call Kristine with a problem she is very friendly and very helpful and has the problem taken care of immediately. She is a vey awesome person to work with and I am so glad that she works at Richards. Rose
Business response:
Hi Rose! Thank you for being a loyal customer all of these years and for sharing your feedback of working with Kristen for your service needs. Our team is always here for you. Best, Cristina
I contacted RTBS to get an item resolved and Kristen Barrow was phenomenal in assisting me! Her customer service and response time was quick and was able to get what I needed processed in a timely matter. Thank you Kristen for all your help and thank you RTBS for getting our beautiful pool and patio built!
Business response:
Hi Chris, Thank you so much for sharing your feedback of working with Kristen and our team for your backyard project. We appreciate your feedback and welcome you the RTBS Family. We are here for you whenever you need us. Best, Cristina
I just had the two-year anniversary of my hot tub. Hot springs vanguard. Absolutely no trouble. No problems. They're always calling and checking on me. Had a little small warranty issue. They replaced it with absolutely no hassle. Perfect experience
Business response:
Hi Ronald, Congrats your two-year Hot Tub Anniversary, many more relaxing years ahead! Thank you for the amazing feedback and review of working with our team and you overall ownership experience with a Hot Spring Spa. Our team is here for you whenever you need us. Best, Cristina
April ******* was so easy to work with. Very detailed and organized. We couldn’t be happier with the customer service and experience we’ve had. We’ve recommended several friends and family members. 10/10 !
Business response:
Hi Jason! Thank you so much for sharing your experience of working with April- she is a superstar and we are grateful to have her on the RTBS Team. We are here for you whenever you need us. Best, Cristina
The crew at Richard's did a complete refurbishment of my pool in 2011. They did a great job which included putting in a complete Pentair equipment and control system. The heater started acting up a couple of months ago so I called them back in to check it out. Seems the control circuit board had failed. Jesse was able to diagnose and replace it on the spot. His knowledge of Mastertemp heaters is encyclopedic. All is well once again. They might not be the cheapest outfit around, but they certainly get the job done quickly wit... read more
Business response:
Hi Paul, Thank you for your kind review of working with our amazing Service Tech Jessie! Glad he was able to get you taken care of. We are always here for you. Thank you for being a loyal customer since 2011! Best, Cristina
This is a great Company to purchase a hot tub from . Very friendly and family friendly. The staff is great, especially Chris *****which helped me get our hot tub up and installed. Love the company and people
Business response:
Hi Rodney! Thanks for the kind words about working with our Wellness Consultant Chris. We are always here for you whenever you need us. Congrats on the new spa! Best, Cristina
Angel is just that … an “Angel” … great technician, great knowledge of Hot Springs and great Customer Support! Richards is lucky to have this man on their team … thank you for great customer service!
Business response:
Hi Alan! Thanks for sharing your feedback and experience of working with Angel in the Service Department. We appreciate the kind words. We are here for you whenever you need us. Best, Cristina
Outstanding Customer Service! We have been a customer for over 15 years and love this organization. Johnathan ****is an outstanding sales representative. He goes out of his way to help and is very knowledgeable!
Business response:
Hi Colleen! Thank you for trusting and working with us for all of these years- that is amazing! We appreciate the kind words and are always here for you whenever you need us. Best, Cristina
We reached out to Richard's Total Backyard Solutions to build a swimming pool in our backyard. The project was challenging including: small access to the backyard, utility easement and a large tree dominating the space. Overall timeline ~ 7 months from contract to water in the pool. The design process: Our request was simple and challenging: ''Design a pool that makes optimal use of the space without consuming the entire backyard ''. The pool design was led by Johnathan. Johnathan was polite and resourceful. He was able to d... read more
Business response:
Hi Georgios! Thank you for sharing your experience working with Johnathan, Rachel, and the team every step of the way. We appreciate the feedback and thank you for allowing us to address any bumps in the road to make sure the project was completed properly for you and your family to enjoy. We are here for you whenever you need us. Best, Cristina
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 5 star rating with 1,162 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.