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Richard's Total Backyard Solutions

4.7

About this business

Location details

1701 S Texas 6, Houston, TX, 77077, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.71,755 reviews
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Angelo R's profile image
Angelo R 
a year ago

I'm happy to say *******'s Total Backyard Solutions did the right thing. Mr. *******and I came to an agreement to address my problem. This is the customer service I and anyone else who uses *******'s Total Back Yard Solution deserve. They did the right thing. With that said, I will use and recommend ******* Total Backyard Solutions to everyone and for future projects only because Mr. ******* is a man of his word. This is all I wanted to feel like a valued customer. Thank you, Mr. *******. 

Business response:

Thank you Angelo for the feedback and kind words! Our team is always here for you. 

Bonnie G's profile image
Bonnie G 
a year ago

Though our experiences have not all been perfect, things break, stuff happens, the peace of mind knowing that Kristen ****** and the service team at Richards are there to take care of us and are responsive and helpful prove that we made the right decision to hire this company. 

Business response:

Thank you Bonnie for the feedback and review! 

Abilio C's profile image
Abilio C 
a year ago

I am very appreciative for the great customer service by awesome dedicated people Kristen and Stefan in service department. Thank you Thank you 

Business response:

Thank you so much for the review! 

Barbara G's profile image
Barbara G 
a year ago

Kristen and Everett are the best in customer service that I highly recommend. 

Business response:

Thank you so much for the kind words! 

Jonathan B's profile image
Jonathan B 
a year ago

I want to personally think Kristen Everett, Stephan, Justin and Angel for help me get my swim spa. I’ve been running with a new heating system. You guys are amazing thank you again and you have the best prices JB. 

Business response:

Thank you Mr. ****** for taking the time to leave us this review! 

Bill E's profile image
Bill E 
a year ago

I want to thank Kristen Barrow at Richards for the care and concern she has shown in solving my hot tub problem. She reflects how Richards is reliable and trustworthy. 

Business response:

Thank you Bill for this review! 

Rhonda R's profile image
Rhonda R 
a year ago

Richard’s Pools service department has been so helpful to resolve my pool heater issues swiftly. Kristen was able to fit me in on short notice and Stefan and Everett arrived promptly and were able to accurately diagnose the issues. I appreciate everyone’s collaboration, expertise and hard work! 

Business response:

Thank you so much for taking the time to leave this amazing review! 

Ivana L's profile image
Ivana L 
a year ago

We purchased a hot tub through Richard’s almost 3 years ago. We are now needing some servicing done to our hot tub cover and I really want to say that Kristen ****** was PHENOMENAL. We’ve spoken to quite a few employees throughout the process and no one has offered the extensive and exceptional customer service she has. Ask for Kristen! 

Business response:

Thank you so much for the kind words! 

Kelly L's profile image
Kelly L 
a year ago

Kristen, Angel and Stefan provide excellent customer service. We appreciate them. 

Business response:

Thank you Kelly! 

Frequently asked questions about Richard's Total Backyard Solutions

How is Richard's Total Backyard Solutions rated?

Richard's Total Backyard Solutions has a 4.7 star rating with 1,755 reviews. 

When is Richard's Total Backyard Solutions open?

Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.