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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They have a great team at Richards....******* ****** and ***** got my repair done quickly and professionally. Good customer service is hard to find but they have it down at Richards. *******
Business response:
Thanks ******* for the kind words and review!
A bit expensive, but excellent service and a professional and responsive team.
Business response:
Thanks ******** for taking the time to leave us this review. We appreciate it!
Angel, the Richards technician, provided an excellent service. He was early to arrive, nice in appearance, and extremely competent in his skills. Angel thoroughly troubleshot the hot tub issue and concluded a resolution. He followed through and brought the hot tub to full operational status. Angel then spent the time to familiarize me with salt water startup and demonstrated tub features to complete an excellent service.
Business response:
Thanks ***** for taking the time to leave us this review. We appreciate it!
Kristin was extremely helpful. Incredible customer service skills! Her sunny disposition and solution oriented actions made my call a true pleasure. In dealing with many people from different departments of various organizations, I can say the interaction was one of the very best experiences I’ve had. Thank you!
Customer Service was extremely friendly, personable, and prompt! The service coordinator followed up quickly and provided clear guidance same day!
Business response:
Thank you so much Addie! We appreciate the kind words.
I just want to thank Kristen ****** at Richards Backyard Services at the Hwy 6 location!! I had a problem with my spa cover within 2 years of purchase - she went to bat for me with the company and got a no-cost replacement cover - that saved me a ton of money. I love the folks at this RBS location and Kristen really went the extra mile for me which I really appreciated!!
Business response:
Thanks Mr. ****!! We sure do remember that gorgeous backyard set-up you have. Happy Hot Tubbin'
I’m very happy with purchasing a spa from Richard’s. It’s not just a one-time transaction. The sophisticated equipment may need maintenance and tweaks over time. Kristen ****** and her service team are fantastically knowledgeable and helpful.
Kristen ******at RBS was incredibly helpful and responsive. Great service! Jim ****
It was wonderful to see Kristen yesterday at the Highway 6 South store. She was part of the team that built my pool/spa almost 8 years ago. I requested to have the settings of my Pentair Intellicenter properly reconfigured after I tinkered with it during one of the times we had a hard freeze here in Houston. Her warm welcome and responsiveness to my request brought back memories of how she had served me during the course of the project. She is definitely a valuable asset to RTBS! Btw, ever since our pool was built, the whole... read more
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.7 star rating with 1,691 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.