Richard's Total Backyard Solutions

Shirley H 

on BBB

2 months ago

Kristin set up a service call for me and they fixed a little problem I was having. Thanks, Kristin! 

Carlos R 

on BBB

3 months ago

Kristen ****** helped me so much and saved a lot of time in getting what I needed. I have been working with her over the past 4 years and she has ALWAYS been professional and efficient. Thanks Kristen ! 

Steve M 

on BBB

4 months ago

RTBS built our pool in the summer of 2020. We added the Richard's lifetime warranty to the project knowing that things can go wrong over time - and it has already paid off for us. We recently sprung a leak in our Ultra UV water sanitizer (and ozinator) unit as well as a slow leak in one of the pumps. We called RTBS and Kristen ****** handled the whole repair process like a rock star! While a couple things were considered normal wear and tear, the replacement UV unit was covered under the warranty and we only had to pay for l... read more

Thaysa R 

on BBB

4 months ago

Just purchased my so desired spa yesterday and Kristen was great! She was very attentive and provided me with all the details about the products. I am totally satisfied with her customer service! 

Emily Y 

on BBB

4 months ago

We had a great experience getting our hottub repaired. Kristen ****** was amazing to work with and made the whole transaction so easy. Thank you! 

Charlie N 

on BBB

5 months ago

Kristen ****** is a BIG helper. She knows how to take care of customer within 48 hours. She took care if my leaking water and resurface my pool plaster. She is the best! 

Bob S 

on BBB

6 months ago

Big Kudos to Richard's TBS and their team. We were in need of a new Hot Springs spa (our 3rd) and from the initial help in selection provided by Billy Rivers to the final installation electrical connection by Kevin, the experience was exceptionally good! The delivery, organized by Beatrice ***** and carried out by the on-site team led by Drew, was flawless. Drew and his team arrived on time and worked in a quick and professional manner. Drew worked out the traverse of a large landscape bed without damage to some key planting... read more

WILLIAM H 

on BBB

6 months ago

We purchased a *** *******Spa and are very pleased with the entire process from selection to delivery. Kristen ******coordinated the delivery and was also available that day to make certain we were completely satisfied! The delivery crew and electrician did an excellent job setting up the spa! 

Earl H 

on BBB

6 months ago

Kristen ****** did a great job coordinating the crew installing our hot tub/fence/electrician, even though Mother Nature was determined to delay the install as well as other issues that cropped up and had to be managed.