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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
A Premier Pool Company Serving Houston And Beyond We build and service pools anywhere in Houston, Katy, Sugarland, Spring, The Woodlands and all the way from Huntsville to Beaumont to Galveston to Victoria and over to Brenham! Whether you live in Sienna Plantation, River Oaks, Cross Creek Ranch, West University, Bellaire, Aliana, Cinco Ranch, Greatwood, The Woodlands or The Heights, Richard’s Total Backyard Solutions is here for you and ready to see your dreams come to life and for your family to make memories of a lifetime... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Since buying my hot tub from Richards in 2021, Kristen ****** has been responsive and helpful with any issues I've had-- from mice damaging the tubing to replacing a damaged cover recently, she has worked with me to get repairs done, even offering discounts to lessen the financial burden on me. For that I am incredibly grateful. Great customer service and feel like I'm being treated like part of Richards family. Thanks so much Kristen. Sharnee' ******
Business response:
Thanks Sharnee' for your loyalty over the years and our team is happy to help at any time!
Kristen ****** was super helpful and made sure we were taken care of on our spa.
Kristen ******at Richard’s Backyard Solutions made my repair experience better than I could have imagined! She listened to each of the issues with the hot tub and resolved all of them! She was professional and worked to solve an issue that I’ve been dealing with for years! She recommended adding an umbrella to stave off damage from our Texas summer heat! I’ve now replaced the cover twice!!! Thank you SO much! She also recommended waiting until all the parts needed are ready to save money on service calls! Wow! Customer satis... read more
I called up Richards regarding my pool pump and spoke to Kristen ******who was unbelievably helpful and courteous. She arranged for the technician to come out and replace the motor within a couple of days, all the while updating me with the latest status. Absolutely hassle free - many thanks Kristin *******
Business response:
Hi, Pat. Thanks for taking the time to share your positive experience. We truly appreciate it!
Kristen is always wonderful to work with. She answers my questions, helps me figure out what is wrong, always a delight to work with. She will even give me info on my past things I have done to help fix a current issue.
Business response:
Thanks Vi for taking the time to leave us this feedback and review.
Kristen and the delivery team, Drew and Nick, are all very nice, patient, professional and very helpful. Kristen has made sure I am informed of all the steps involved with my project, which incudes the pouring if the pad, tub delivery, and a pergola. Drew and Nick delivered my hot tub this morning and I could not have asked for a nicer team. They were very knowledgeable and took the time to explain all the steps involved in the care and maintenance of my hot tub. I want them all to know how much they are appreciated.
Business response:
Congrats on your delivery! Thanks for taking the time to share your experience.
Great service so far and sales rep April was very communicative. The electrician came today and the hot tub will be delivered next week.
I would like to thank very much Kristen Barrow for her attendance at my house. She did a wonderful job in explaining to us what needed to be done before the installation. She suggested ways for us to save some money as well. All around great service thank you so much
Was helped with some back yard renovations and Kristen helped out with everything and was very speedy in getting a quote for me!
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 5 star rating with 1,162 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.