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RingEX
About this business
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
If you value data, stay away Pros: It was a relatively easy implementation process, ease of use is fairly high and the UI is easy enough to navigate Cons: For the uses of a "call-center," there is not enough actionable data to do coach agents. When prompted to see if they had any intent on making more data available or a way to grab that data, in any format, I was told that it was not available and that I could "add it to their recommendations". Their customer service is an absolute joke. I've been on chat and the phone with... read more
VoIP Void of Value Pros: The biggest pro for this software is that VoIP really eliminates any kind of worry about the power going out, or being tied to a desk in order to do your work/take your calls. The other nice thing is that this suite of products via the VoIP service provides you with a phone number to utilize for work purposes (yes, even texting!) - which means no giving out your personal phone number for candidates and clients to utilize! Cons: This software has literally 3 separate apps you have to use on a computer... read more
No way to easily cancel Pros: The international rates are decent. But with Google Business voice don't need it anymore. Cons: Won't let me cancel service via chat or email or online. Calling in the only option. Currently I"m in que and the wait time on just to cancel is 29 minutes!!
A Buggy Phone System, and an Unethical Company Pros: It works sometimes. 90% of the calls make it to me and I'm able to pick them up and speak to the person on the other end. Sometimes they hear me clearly other times they are not able to understand me. Cons: A phone system that is buggy, drops on customers and is not built for any serious company with real customers. Beware of Dodgy Contract: This is a company that has an auto-renew yearly contract with month to month payments and when service and support go out the windows... read more
Want a headache? Pros: Customer support was nice, we spent a lot of time with them getting this set up for everyone. What a hassle. Cons: We had a small team we needed to direct phone calls to. Whether it was app problems, connection issues, we had it all. Overall: I will never recommend RingCentral, and I have since found a greater product.
Needs improvement Pros: It helps me connect with clients to give a screen shared presentation. It gets the job done. Straight forward. Cons: Calls drop. Screen freezes. Has kicked me out of meetings. We cant customize the email invitations. End users usually complaint about launching the meetings. Overall: I'm not very pleased with RingCentral. I've used easier platforms.
Very buggy software Pros: RingCentral would make it easy to have screen shares and virtual meetings ... if it worked! Cons: RingCentral is totally unreliable. I have recurring meetings with all my clients, and the links frequently break, rendering them useless and frustrating my clients. Overall: I would not recommend this software.
Great product...terrible cancellation process Pros: We have used RingCentral for about 10 years...the product has done well. However, when it was time to cancel, the process is painful, laborious and down right ridiculous. The hoops and time I had to waste to cancel a $25/mo subscription was ludicrous. We had already ported our number to Zendesk and just wanted to stop the account....GEEZ!!!!!! Buyer beware. Cons: Cancellation was horrific. the process to terminate an account should be revisited.
Terrable Pros: Cost Cons: Over all performance Overall: The service is okay but had trouble with expensive phones purchased from them. Couldn't hear people over them very well and the would drop calls. I cancelled service and they refused to give any refund even thought I paid for a year in advance. Would not recommend using this greedy corporation.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,519 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.