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RingEX
About this business
Highly complicated install went exceptional well!! As with all vendors, I would give them a 4.5 if I could. On the positive, they communicated well. The PM assigned to our account was beyond amazing. She kept things on track, answered all of our many questions and found creative ways to solve what was thought to be roadblocks. The only area the company lacked was in its 3rd party vendor who came onsite to help install. Although, super nice and quick learners, they were not weathered in the product line. My team knew much mor... read more
Excellent Service, Geographic Redundancy, Integration, and Collaboration The service and attention to customer service more than exceeds our expectations. My challenge is that in future implementations, the internal network must be stable prior to venturing down this path. Further, RingCentral should add survivability to the overall solution.
Implementation was easy but needed device-specific measuring tools to ID bottlenecks. Overall the system worked as advertised. There were some call quality issues that we are assuming will be remediated with targeted network configuration.
Their Vision Matched Ours, Single Click Access To Every Person In The Company Their ability to provide a vision and roadmap to match has been consistent. There were a few project management snags early on during our implementation but they took corrective action and addressed those shortcomings quickly.
Great product that fits the needs of 90% of our locations Very fast to implement within days of approval. Web hosting reduces costs. Easy to navigate platform for locations managers to make changes. No additional costs for usage. Phone support was excellent! During initial implementation in 2014 lacked good reports for managing call center metrics, some improvement since then.
Roll out was easy, but time consuming due to low resources. Very experienced and good customer service.
Simplify Your Telco in One Easy Step Working with RingCentral has generally been a good experience. Their platform is relatively easy to implement and appears very stable at this point. Coming from 10 years in the Cisco world, having a single vendor for both the hardware/service of the phone and the telco itself has been both a cost savings and an administrative savings.
Easy and user friendly Slight issues with phone disconnect randomly but overall had a great experience with the way the system works.
The perfect phone system for a sales team Ring Central has been a great addition to our company as we have, and in the process, of moving all our processes into cloud based systems. This was the step we took for our business lines to do so as we can easily add new employees at little cost and can use a desktop or phone. Great for a company with many sales reps. Issues we have is some minimal disconnects from the internet which puts our phones out of use for a few minutes. Also, some of the desk phones we purchased will decid... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.3 star rating with 3,302 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.