This profile has been claimed by the business owner or representative.
RingEX
About this business
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
Overall A Good Choice Pros: Integration with CRM is cool. The iPhone app is a plus. VOIP is certainly a value-add compared to the old world of PBX. Cons: The standard computer voices are a little less than ideal and there seems to be some delays between menu prompts but not a huge hassle.
Works great...usually! Pros: It tends to work great a majority of the time. Recordings are very easy to play back, and are extremely helpful if you do any sort of dispatching or call-taking. This makes it very easy to reference information you may have forgotten to write down! Cons: Call recording does not always work as it should. A majority of the time it does, however every so often it will record unanswered calls that it shouldn't, or playback of a call will skip and repeat the first few seconds before starting over due ... read more
Does the job. As long as everything is set up, there shouldn't be many more problems. Pros: - Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number Cons: - Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point O... read more
We use RingCentral daily for company inbound and outbound calls. Pros: I love that my voicemails are sent directly to my email. This makes listening and looking back on them super easy! I also like that it keeps track of missed calls, calls received, and calls made for quite a while back. I have been very satisfied so far! Cons: When I get a voicemail it will say that it has gone to my extension when I know that my colleague and I both got the call (so it would be the support extension, not personal). This can make it confus... read more
Inexpensive great VoIP Service Pros: We use RingCentral for our phone service, Unlike our past experiences with other cheap services providers their call quality is crisp and clear, Cons: Limited list of phones supported, only old Yealink phones, Poor inexperienced (overseas) customer service,
Good but could be better Pros: Fast, responsive and adequate. Pleasant interface. No down-time for maintenance noted. No glitches noted. Cons: Improvement needed in terms of being more intuitive such as easier to find links for common tasks and having online versus software versus phone apps be more consistent with what they can accomplish Overall: Price
RingCentral VOIP services offer great value but not a flawless experience. Pros: Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and... read more
RingCentral Office is a great tool that make faxing a breeze. Pros: This software is incredible easy to use. We use it primary for faxing. You can send a fax from any computer or mobile device and you can receive faxes on any computer or mobile device! Cons: There was a small price increase recently but this is still a great value for the money. I would recommend this product even at a higher price!
Mr Pros: RingCentral is always improving and growing. I've been with them since 2010 and, in that time, they've released more new functionality, improvements, etc than any other piece of software I use, combined. They are constantly rolling out new stuff, practically every month. The service itself is very reliable and rarely has issues. Cons: Phone support can be difficult and time consuming. Luckily, their satisfaction forum is well staffed and responsive.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,519 reviews.
When is RingEX open?
RingEX is open now. It will close at 6:00 p.m.