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RingEX
About this business
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
"My experience has been middle of the road" Pros: I like that my staff can receive their work calls on the road without having to give out their personal phone numbers.Cons: The customer service can be difficult to reach. I am constantly dropping calls and/or the call quality is very poor.
"Good. I think it's inaccurate with extensions, but great otherwise! " Pros: I love that voice mails come right to my email and boy- they are FAST! As soon as a voicemail is done recording it goes right to your inbox which is great - helps me get to our customers quicker!Cons: Sometimes I'll get voicemails sent to my email and I know for a fact the caller did not dial my extension (I won't have any missed calls) HOWEVER, I don't know if this is a Ring Central thing or if the set-up of our account was done incorrectly. This h... read more
"Overall A Good Choice" Pros: Integration with CRM is cool. The iPhone app is a plus. VOIP is certainly a value-add compared to the old world of PBX.Cons: The standard computer voices are a little less than ideal and there seems to be some delays between menu prompts but not a huge hassle.
"Does the job. As long as everything is set up, there shouldn't be many more problems." Overall: - Ease of use after everything is already set up and you know how to find the recordings.Pros: - Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the numberCons: - Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't... read more
"We use RingCentral daily for company inbound and outbound calls." Pros: I love that my voicemails are sent directly to my email. This makes listening and looking back on them super easy! I also like that it keeps track of missed calls, calls received, and calls made for quite a while back. I have been very satisfied so far!Cons: When I get a voicemail it will say that it has gone to my extension when I know that my colleague and I both got the call (so it would be the support extension, not personal). This can make it confu... read more
"Works great...usually!" Overall: This has allowed me to greatly be able to track information while on the go when I'm not able to stop or write things down. It also allows for great reference when it comes to incident accountability.Pros: It tends to work great a majority of the time. Recordings are very easy to play back, and are extremely helpful if you do any sort of dispatching or call-taking. This makes it very easy to reference information you may have forgotten to write down!Cons: Call recording does not always work ... read more
"Inexpensive great VoIP Service " Pros: We use RingCentral for our phone service, Unlike our past experiences with other cheap services providers their call quality is crisp and clear,Cons: Limited list of phones supported, only old Yealink phones, Poor inexperienced (overseas) customer service,
"Good but could be better" Overall: PricePros: Fast, responsive and adequate. Pleasant interface. No down-time for maintenance noted. No glitches noted.Cons: Improvement needed in terms of being more intuitive such as easier to find links for common tasks and having online versus software versus phone apps be more consistent with what they can accomplish
"RingCentral Office is a great tool that make faxing a breeze." Pros: This software is incredible easy to use. We use it primary for faxing. You can send a fax from any computer or mobile device and you can receive faxes on any computer or mobile device!Cons: There was a small price increase recently but this is still a great value for the money. I would recommend this product even at a higher price!
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.5 star rating with 2,386 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.