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RingEX
About this business
100% recomended for call centers Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
Best thing ever in call centers Pros: Record calls automatically is the best thing that can happen on call centers. You do not have to worry about click windows or buttons to record all calls. Cons: There should be an option to pause the recordings. Only the admin can access to them which is a good thing. There should be an option to pause them, but I have not figured it out yet.
Best software ever for call centers Pros: Easy to use, easy to setup, easy to work with. Reports are very good and handy. Quality is excellent during calls. Best of all, PCI compliance. Cons: Extra must be pads if I want to monitor the agents and queues. This tool should be included on the Admin plan/user. Also, all users must pay the same even if they only need and ext for the company and will not be included in queues or taking customer's calls.
We use this as our main phone service. I love that we can forward to our cell phones or use phone. Pros: I love that we can have a desktop version or have it ring to our cell phones. I also enjoy how easy it is to record personalized messages. Another feature that is great is the fax feature. Being able to send and receives faxes without a fax machine is fantastic. Cons: I don't like how sometimes it changes the routing of the phone calls without us having changed anything. Currently my line rings straight to my cell phone i... read more
Just moved to RingCentral from a 10-year-old PBX system and LOVE IT! Pros: The features that are available are great. Setting the system up and new users wasn't nearly as difficult as expected. The app (both on mobile and desktop) is great and fully functional. The ability to text is a bonus! Cons: The call quality is usually very good, but there can be delays when speaking on the phone. Some of the Customer Center call queue configurations aren't as fully functioned as what our old system had, but we are adjusting. Overall:... read more
Overall great quality Pros: The voip quality, especially with the HD voice, is amazing! You need to be sure that you have a good mic and headset to take advantage of it, otherwise you wouldn't see too much improvement. The bandwidth requirements are minimal and I rarely have issues with calls/faxes/messages. Being able to call, fax, and message to/from DIDs is really handy and makes this service even more valuable to have. Cons: Support has historically been hit or miss at times, but overall has been very helpful and product... read more
Ring Central is a great system for small businesses. Love the phone App, makes it easy on the go! Pros: The best part about this software is the phone App. You can control everything from your phone, including calling from your business number from anywhere. Conferencing and Meetings are especially easy from your phone, so missing a meeting due to being stuck in traffic is no longer an excuse! I love Glip, the new messaging ability as well. Cons: It would be nice to have a little better connection with Gmail, but as far as p... read more
Very please since going to RingCentral Pros: Our company switched over to RingCentral earlier this year and we are extremely pleased. The implementation process went really well. The customer service department is probably the best of all of the CS depts we have to work with regularly. They're incredibly helpful and kind. Everything seems to work well as is planned to. I can't think of anything that has been a big issue that has been the fault of RingCentral. Most issues we've had have been network or phone related and not s... read more
Rock Solid VoIP with great features, but on the expensive side Pros: $4 Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,561 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.