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RingEX
About this business
Great VoIP for use both in the office and the field Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail a... read more
Good features hard to learn Pros: The ability to get calls from Office on phone or email, call tracking, transfer options, email can relay voicemail Cons: Difficult to learn, goes down when internet interrupted - updating user info difficult on admin setting
Mixed Feelings Pros: We have had RingCentral for a while now and it was a very rocky start (not going to lie). However, they have come a long way and improved significantly. Amongst some of the improvements, the most important and positive are their call quality, their customer service, and call processing. Some of the features (e.g. call notifications) were very inconsistent and calls were not being received. I'm proud to say that this has improved SIGNIFICANTLY :) Cons: The most disappointing feature of RingCentral is stil... read more
100% recomended for call centers Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
Best thing ever in call centers Pros: Record calls automatically is the best thing that can happen on call centers. You do not have to worry about click windows or buttons to record all calls. Cons: There should be an option to pause the recordings. Only the admin can access to them which is a good thing. There should be an option to pause them, but I have not figured it out yet.
Best software ever for call centers Pros: Easy to use, easy to setup, easy to work with. Reports are very good and handy. Quality is excellent during calls. Best of all, PCI compliance. Cons: Extra must be pads if I want to monitor the agents and queues. This tool should be included on the Admin plan/user. Also, all users must pay the same even if they only need and ext for the company and will not be included in queues or taking customer's calls.
We use this as our main phone service. I love that we can forward to our cell phones or use phone. Pros: I love that we can have a desktop version or have it ring to our cell phones. I also enjoy how easy it is to record personalized messages. Another feature that is great is the fax feature. Being able to send and receives faxes without a fax machine is fantastic. Cons: I don't like how sometimes it changes the routing of the phone calls without us having changed anything. Currently my line rings straight to my cell phone i... read more
Just moved to RingCentral from a 10-year-old PBX system and LOVE IT! Pros: The features that are available are great. Setting the system up and new users wasn't nearly as difficult as expected. The app (both on mobile and desktop) is great and fully functional. The ability to text is a bonus! Cons: The call quality is usually very good, but there can be delays when speaking on the phone. Some of the Customer Center call queue configurations aren't as fully functioned as what our old system had, but we are adjusting. Overall:... read more
Overall great quality Pros: The voip quality, especially with the HD voice, is amazing! You need to be sure that you have a good mic and headset to take advantage of it, otherwise you wouldn't see too much improvement. The bandwidth requirements are minimal and I rarely have issues with calls/faxes/messages. Being able to call, fax, and message to/from DIDs is really handy and makes this service even more valuable to have. Cons: Support has historically been hit or miss at times, but overall has been very helpful and product... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,613 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.