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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Please read. .stay away from dealerships like this! I have dealt with lots of dealers over the years but Round Rock Nissan just became the most dishonest/crooked I’ve come across. We found a used vehicle we liked and were in the process of purchasing it. I don’t live in Round Rock so the plan was to get the car reserved and I would be by the next day to sign everything and buy the vehicle. The salesperson sent me the out the door price and we agreed to move forward. Even sent a screenshot of their document showing the fees a... read more
No option walkthrough, no explanation of warranty, The sales team said the loaner car I used until they got the kicks in the correct color was equiped exactly like the one I would receive . Kicks I received was not the same as it was missing Bose system, trunk cover, etc . Would not have accepted it, but my wife wanted it . Looking for another Nissan dealership to for service
Business response:
hansonzipad, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent sales experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thomas Ming General Manager tming@roundrocknissan.com
Booked 30k service. They didn’t explain if they did the tire rotation and missed replacing the keyfob battery which was needing replaced. and was supposed to be replaced as part of the 30k service
Business response:
Paulmcc888, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Brandon Ming General Manager tming@roundrocknissan.com
Worst experience ever, will never return to this location. From start to finish it was a horrible experience with the service manager who didn't care about my car problems, never contacted me throughout the day about my vehicle until 15 minutes until close where it was impossible to get my car. Work was not completed as I paid for and additional items were recommended that were not needed. Our service manager was so arrogant and condescending when he spoke as if we were a problem not a customer. They have lost our business.
Business response:
staceysrose, We truly value your business and thank you for bringing this to my attention. We have been unable to reach you, could you please contact me directly at lcruz@roundrocknissan.com? I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Luis Cruz Service Director
Never enough people work, takes forever to get work done. I had an issue that was covered under manufacture warranty but was told it was a rodent but I couldn't come see because it'sunder the car. He sent a video of the inside of the hood (not from the bottom of the car) to show me the wires. Once I said this is not showing anything he sends a still Pic of just wires. We're these my wires? Good question! There was nothing proving this was my car but he wanted to File an insurance claim, for a little less than $500 I think no... read more
Business response:
gigiwog, I'm sorry but the warranty was denied. Please, contact me at your convenience so we can discuss this further. Thank you, Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com
They inundate the crap out of you with automated emails but fail to actually have a real person respond to emails and phone calls. They totally suck to deal with. Find a different dealer.
Business response:
Hi Brad, I was disappointed to hear we didn’t perform to our standards of attentively communicating with our clients. I wanted to reach out to apologize for the experience and to learn more about what happened and where the breakdown was. I will make sure we get it fixed for the benefit of our clients and future guests. Unfortunately, with the information provided, I'm not able to find a record in our system to contact you directly. I would really like to offer my assistance and try to make it up to you in some way with the ... read more
Zero incentives to retain a customer unlike other dealerships. The atmosphere is sterile and our way void if personal followup to retain or promote service.
Business response:
Zero customer incentives unlike other dealerships that promote customer personal future supportive service. A sterile atmosphere that suggest pay and goodbye.
Not happy. It took 6 hrs to get a duplicate key made. This is rediculous.
Business response:
Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.
I thought going with an official service center would guarantee better service and quality, even at a higher price, but I ended up with worse service and just high prices. I had an appointment for 1 pm but wasn't attended to until 1:30 pm. I paid $1400 for general service and maintenance on my Altima by purchasing their premium package. Initially, I was told it would take 3 hours, but then I was asked to come back the next morning. Very unprofessional. When I returned the next day to pick up my car, I had to wait another 15 ... read more
Business response:
chachankushal38 We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-244-8500. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Luis Cruz Service Director lcruz@roundrocknissan.com
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.