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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They are only focused on how to make more money. Very poor customer service. Rep was rude.
Business response:
Hello, We’re unable to locate any recent visits by an Al or name beginning with Al. Thank you for bringing this to my attention. I apologize that your experience it the customer service rep was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Luis Cruz - Service Director, lcruz@roundrocknissan.com and 512-244-8500
Very disappointed with car service, work wasn't completed and was told to check back after it slowed down. What's the need to schedule an appointment if work can't be completed? Too many excuses for not getting job done. This is the second time this has happened, very frustrating 😤
Everyone was nice but my service was bad. I went in for an oil change. Waited 2 hours. They told me at checkout they were short handed, which was no big deal. I was willing to wait. When I pulled off from the dealership, I noticed that my car was driving funny and smoking. Had to turn around and go back to the dealership. They took a look at it and turns out, who ever changed my oil didn’t drain out the old oil, so more oil just got put on top. They had to redone my oil change and new filter
I went for a service, where I explicitly stated that battery change may be required as it was recommended a year ago by another Nissan show room. And I asked them to check and let me know. Service rep stated that I’ll be reached out when the inspection is done. After 1.5 hrs with out discussing with me, I noticed that my car was parked outside. Then I went to representative and asked if my battery condition is good and if terminals need to be swapped. He is busy with paper work and mentioned that I’ll be called in 5-10 minut... read more
After about a week of emails, I set up an appt at 10:30 on Friday 6/30/23 to meet with salesman Jason M. I was very clear on my wants- have the 2021 Nissan Frontier with Vin # ready for me to test drive, and assuming no issues, I'll buy and be on my way home by lunch. Backup plan would be to test drive the Nissan Kicks. Email reply from Jason that everything would be ready, see you Fri at 10:30. That morning, I arrived about 15 min early. First hint of experience to come was girl at front desk (who honestly just wanted to ge... read more
Had appointment time, didn't matter. Took two hours to replace one light bulb. Charged four dollars, paper work fee (rip off). Service rep. Good.
Noticed a clunking noise when I drove over bumps. Took car to dealership within 3 days of noticing sound. They charged me $3300 to replace parts & didn’t resolve the issue. I was also without my car for 10 days. Not satisfied with the service.
Business response:
Hello, thank you again for the opportunity to work with you on resolving this concern. We regret our initial efforts didn’t fully eliminate the chassis noise, but look forward to providing you with a solution you will be completely satisfied with. We value your business and look forward to making things right. Sincerely, Brandon Ming General Manager
Have replaced the battery and motor mounts and over $1200 worth of other problems on my Buick I just purchased 6.5 months ago. And absolutely worst customer service returning messages.
Business response:
I left you a voicemail and emailed you both my information to reach back out to me. I was unable to find any record of our having been contacted regarding your concerns, but please know your satisfaction is important to us. I hope you will reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com so I can offer my support and improve our standing with you. Sincerely, Brandon Ming – General Manager
Took car in for service with bad misfire. Error code p300 and p304. Signifying random misfire and cylinder 4 misfire. Mechanic replaced injector number 4, EFI and throttle body service. Shortly before car pick up was called informed of bad oxygen sensor, $400, that would cause check engine illumination. Refused. Picked up car, $1200 for service completed, runs fine, no check engine light. Drove less than 100 miles, misfire again. P301 this time indicating #1 cylinder misfire. Replaced 5 remaining injectors. No error codes, r... read more
Business response:
Hi Milton, I apologize for experiencing a concern with your vehicle after your visit with us, and would like to provide our support and make things right. We’ll be reaching out to you shortly to coordinate a convenient time for you, but if you see this post first, please reach out to us at 512-244-8500 or tming@roundrocknissan.com. I look forward to working with you and providing peace of mind in doing business with us. Sincerely, Brandon Ming General Manager
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.