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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We frequently dine at Roxy, but never encountered such poor, indifferent service. The bus staff was excellent, the wait staff was among the worst we have encountered in any fine dining and the service is better at casual dining establishments. Unfortunately, for more than $100 per person, we are not taking a chance on returning.
The ambiance and service at Roxy were excellent—our server was attentive, friendly, and made the experience feel upscale and welcoming. Unfortunately, the steak was severely undercooked despite being ordered at a specific temperature, which took away from an otherwise great meal.
Business response:
Thank you for sharing your concerns. We appreciate your feedback and will address the issue with the steak preparation.
Had to wait 5 minutes after my reservation had started, after I had reserved my spot with a $50 deposit, at the front of of the restaurant for the hostess to come help us. No one was around, I walked into the restaurant and got barked at by a waiter to back up front. Anyone manage this place?
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
The server informed us they were out of multiple items. We should have walked out at that point. Disappointing.
Business response:
We appreciate you taking the time to provide your feedback, James. Your comments have been shared with the appropriate team.
We had a 6:45 reservation at the Roxy restaurant. Our drinks and appetizer arrived and we given one piece of bread each. The rest of the evening was not worth our time or money. Our waitress was fine. Although, we waited fifty minutes for our entrees to arrive after the appetizer had been cleared. When the entrees finally arrived my husband’s filet was quite overcooked. We ended up sharing my chicken entree since his wasn’t pleasant. We have dined previously at the Roxy and throughly enjoyed our meals. We hadn’t been in quit... read more
Business response:
We're deeply concerned to hear about your recent experience at Roxy. We sincerely apologize for the long wait time for your entrees and the overcooked filet. This is not the level of service or food quality we strive to provide. We value your feedback and would like to learn more about your visit to understand where we fell short. We hope to have the opportunity to make things right and restore your faith in our establishment.
Uber expensive for what you get- the scallops were tasty, the crab cakes were not- overcooked which lacked freshness and not a Maryland Crab experience.
Business response:
We're disappointed to hear about your experience with us. We take pride in our seafood offerings, so it's concerning to learn that the crab cakes didn't meet your expectations. We appreciate your feedback on the scallops being tasty. However, we understand that the overall value didn't align with your expectations. Your input is valuable in helping us improve our offerings. Thank you for taking the time to share your feedback.
This was our second time coming for dinner and the whole experience was awful. There was 4 of us and they brought out our guests main course, didn’t bring any of our food at all. They also forgot to bring out our salads, and when we finally got our steaks they were overcooked. By the time we got our food prepared correctly our guests were finished eating. I also had a fancy $45 tableside cocktail and as the bus boy was clearing our plates he took my drink that I had only had about half of it. They did remove the charge for m... read more
Business response:
Thank you for sharing your concerns about your recent dining experience. We sincerely apologize that your visit did not meet your expectations. We value your input and take all feedback seriously as it helps us improve our service. We would appreciate the opportunity to discuss your experience in more detail and address the issues you encountered.
Service was very slow. Food was overpriced even for the early bird special. $69 for a Rib eye & nothing else was and lacking flavor was way over priced. Unacceptable!! Early bird special is not worth it.
Business response:
We value your input. Service speed and pricing will be reviewed. Thank you for your feedback.
We were seated right near the kitchen area. It was very noisy and distractive. Workers rushing around back and forth. We were hoping for a nice, quiet, romantic dinner. Our waiter was not attentive at all. Rarely saw him. Almost had to track him down to get our bill. The food was good but did not make up for everything else.
Business response:
We sincerely apologize for the less than satisfactory experience during your recent visit. Your concerns about the noise level near the kitchen area and the lack of attentiveness from our waiter are noted and taken seriously. We strive to provide a pleasant dining atmosphere for all our guests, and we regret that we fell short of this goal during your visit. While we're glad to hear that you enjoyed the food, we understand that this alone does not make up for the other issues you encountered.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,661 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.