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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Service was great- food was not that great. I will still go to other steakhouses over Roxy every time
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Dined there on Valentine's Day ... and our 30th wedding anniversary; were dressed in tux & formal gown. We arrived just as they started seating for dinner; all tables were completely open. Instead of seating us in the romantic cellar room, they seated us directly adjacent to the open kitchen. Are you effing kidding me? 😡
Business response:
We are deeply sorry to hear about your unsatisfactory experience at Roxy, especially on such a special occasion as your 30th wedding anniversary and Valentine's Day. We understand how important seating can be for creating the right ambiance, and we regret that we failed to meet your expectations.
My wife and I asked for medium well steak and got rare. Which is okay but its not what we asked for. Staff was unable to fulfill our request. Will not return
Business response:
We appreciate you taking the time to provide your feedback, Brandon. Your comments have been shared with the appropriate team.
Evidently, Roxy’s has changed quite a bit since bought by Caesar’s & not in a good way. My birthday is 25 Dec & my BFF is 31 Dec. Except when a snowstorm prevented her & her husband from driving over from CC, & the year my husband passed away, we have traditionally celebrated our birthdays at Roxy’s on the 31st. The 2 types of bread served were not anything my BFF & I could eat, 1 w/garlic & the other w/bacon. ugh! Why not have an option for plain sourdough instead of frous frous? Everything was a La carte & very expensive. ... read more
Business response:
We're deeply concerned to hear about your recent experience at Roxy and the disappointment you felt during your birthday celebration. We appreciate your loyalty over the years and value your feedback. Your input is important to us as we strive to improve our offerings and ensure a memorable dining experience for all our guests. Thank you for taking the time to share your feedback.
Granted it was NY Eve but a 5pm reservation. Worst table in the house and they had just opened. We were in a hallway with too large of a table so we could not hear each other. The salads were tasteless but the Filet's were good. I think our server felt bad for our seating so was very nice and received a good tip. It was a good reminder to just stay home ion NY Eve.
Business response:
We're disappointed to hear about your experience at Roxy, especially on New Year's Eve. We apologize for the table placement and the issues with your salads. We're glad to hear that your filets were good and that your server was attentive. We hope to have the opportunity to provide you with a better dining experience in the future.
Pieces of shell in lobster escargot, Regular escargot over cooked and gritty like not being cleaned properly, Ordered prime rib medium received rare. We were seated under the window for the servers to get sushi. The souffle was great and the server was very professional.
Business response:
We sincerely apologize for falling short on your recent visit. We're disappointed to hear about the issues you encountered with your meal, including the lobster escargot, regular escargot, and prime rib. We also regret the inconvenience of your seating location. We appreciate your kind words about the soufflé and our server's professionalism. Thank you for taking the time to share your feedback, as it helps us improve our service and quality.
The food and service was outstanding. We were in a small room with a large group next to us and two children age 7 to 10 were running around the table screaming. The staff did well but the parents and family ignored the entire commotion. This was during 75% of our meal and caused a romantic evening to go awry.
Business response:
We're concerned to hear about the disturbance during your meal. Thank you for sharing your experience.
we went for the Thanksgiving dinner. Our waitress decided that because we got an appetizer that she wouldn’t bring us our choice of either salad or soup. That was part of the $75 charge for the dinner. The food was good. The service was horrible the worst waitress ever I took the $24 for the shrimp cocktail off of her tip. I think that was fair. I will try another restaurant next year for Thanksgiving dinner overpriced, and terrible service.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the service you experienced during your Thanksgiving dinner at Roxy. We are disappointed to hear that your waitress did not provide you with the full meal as advertised, including the choice of salad or soup. This is not the level of service we strive to provide, especially during a special holiday meal. We understand your frustration with the overpriced experience and subpar service.
The food was not that great was hoping for a traditional Thanksgiving dinner, and that was not even close
Business response:
We appreciate you taking the time to provide your feedback, Steve. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,661 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.