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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We made a reservation for their Thanksgiving dinner special ($75.99 per person). We called to see if they had an earlier time available but was told no, 8pm was the earliest time they had. When we arrived we were seated at a table near the back right next to another family, who was nonstop cussing loudly the entire duration. When we asked to order the Thanksgiving special (which was on the menu onto us) the waiter informed us that they had conveniently ran out of turkey, and there will be no substitutions offered. Instead we... read more
Business response:
Thank you for sharing your concerns about your Thanksgiving dinner experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We understand how disappointing it must have been to arrive for your 8pm reservation, only to be informed that we had run out of turkey for the Thanksgiving special you had specifically reserved. We also apologize for the seating situation near the back of the restaurant and the disruption caused by the other family's behavior during your visit. We recognize th... read more
If you're looking for a nice romantic evening diner with a date, this is NOT the place. If you like martinis, this is a great place to see a menu full of good options and then wait an hour to get one, that never actually shows up. And the live music is only in the bar area. You cant even hear it in the restaurant. The food was overpriced and left a bad taste in my mouth. Got a wagu steak, but it was so coated in sauce that you couldn't taste the beef. If you're looking for a good spot to watch drunks sing happy birthday, thi... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Made reservations with the hopes we could have sushi and steak and was turned down. Very disappointing since we waited years to finally try it.
Business response:
We value your opinion and understand your disappointment about the menu limitations after waiting years to visit us.
Service was incredibly slow, it was very noisy, food was mediocre at best. Honestly, the best part of the meal was probably the bread, and that’s never a good sign. It was so disappointing that I had to apologize to my wife for choosing this place.
Business response:
We appreciate you taking the time to provide your feedback, Tj. Your comments have been shared with the appropriate team.
I always loved the Roasted chicken when we go there, so for my husband's & our wedding anniversary, we wanted to eat there. So, we made a reservation & had dinner there.. received a complimentary champagne toast for our anniversary. The ambience there is great, service is always great as well, the food is very delicious. We were bummed that the Roasted Chicken on the menu was changed..it no longer comes with the potato fondant, sautéed spinach and acorn squash. That was my favorite dish. I did still order the roasted chicken... read more
Business response:
We are elated to hear about your anniversary celebration with us! We understand your disappointment about the roasted chicken preparation change and truly value your feedback.
This was our first time at Roxy and we were expecting an outstanding experience. Our first disappointment was the prices on the menu were much higher than on their website. The service was good but not exceptional and the ambiance wasn't anything special. The food was good (we both had a filet), but not good enough to to make me want to go back.
Business response:
We appreciate your input regarding pricing and your experience. We understand your concerns and value your honest feedback about our service and food quality.
I would not recommend, I was surprised this place had good reviews. Food was not good and service was okay. Not worth the $$.
Business response:
We are sorry to hear about your experience with the food and value. Your feedback helps us improve our service.
Carrots on my plate were black and burned. My steak was overcooked.
Business response:
We regret to learn about the burned carrots and overcooked steak. Your concerns are noted and we appreciate your feedback.
I made a reservation at 7pm over a month in advance. Got to the restaurant 10m early and there was no Hostess. After 5m of waiting, I went into the restaurant to see if I could find anyone to help, as a line had started to form behind us. The Hostess stated she would be right with us, almost another 5m passed before she came. We then waited another 10m till we were seated. My reservation was for 4 people and we were walked to a table for 2 people that was set up for 4 people. It was in the middle of two busy walkways since a... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.