This profile has been claimed by the business owner or representative.
Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
I go to Roxy’s every time I am in Reno. Tonight it was just off. My lamb chops were way over cooked and everyone’s food came out very cold. Manager tried to make it right but it just wasn’t a good night.
Business response:
We apologize for the disappointing experience you had at Roxy. Your feedback is valuable to us and we will address the issues you mentioned with our team. Please give us another chance to make it right. Thank you for bringing this to our attention.
We have been there before but this time, started out good we ordered an appetizer and drinks, our waitress send she would be right back to take our order well she took all or her large tables first and dissipated for a bit after 30 minutes we ask for the check and told her why, my wife has medical issues and she had to get some food quickly, so we got and paid the check and left not sure if we will be back to bad because the food is very good here.
Business response:
We apologize for the delay in service during your visit. We strive to provide prompt and attentive service to all of our customers. Please give us another chance to make it right.
It took 45 minutes to get sat at a table with a reservation made a month prior. Server forgot our side dish, and the entee was finished when it showed up after having to ask the busser for it because the server never returned to check on us.
Business response:
We apologize for the experience you had at Roxy. Your feedback is important to us and we will address these issues with our staff to ensure it doesn't happen again.
This was our third time dining at Roxy Reno. It will be our last. Weeks in advance I reserved a 7:15 dining time. We arrived at 7:10 and it was utter chaos at the entrance. People were lined up waiting for word on when they would be seated. By the time we arrived at the hostess stand it was 7:15. We were told we would be called when our table was ready. I thought this meant she would call our name. We stood closely by so we would be able to hear our name called. Parties after parties arrived at the hostess lectern and each w... read more
Business response:
We apologize for the wait and chaos you experienced during your visit. We strive to provide a pleasant dining experience for all our guests and will address the issues you mentioned with our team. Thank you for your feedback.
We have been to Roxys several times but this time was a disappointment. We had reservations for 2 for 7:45pm. We went to check in and they were quit busy which was understandable. We were told that they were behind and that they would text when table was ready. It was almost an hour and we has not heard back from them. We went back to recheck in and she relooked for our reservation and said ohhhh. I think they forgot about us which was really off-putting. They took us to a table that was shooved into a corner right next to t... read more
Business response:
We apologize for the disappointing experience you had at Roxy. We strive to provide excellent service and will address the issues you mentioned with our team.
We had to wait a while for our entrees and was not informed that they were delayed. Then our food was not hot. The plates were but my baked potato didn’t even melt the butter I used on it. We had dinner there previously and everything was great but this time everything was poor. ☹️
Business response:
We apologize for the experience you had at Roxy. We strive to provide hot and delicious meals to all of our customers, and we regret that we fell short during your visit. Your feedback is valuable to us and we will address these issues with our team to ensure they do not happen again. Thank you for bringing this to our attention.
Service was just ok, they were far too busy for so few servers and everyone was really frazzled. The restaurant is not as nice as I thought it would be, very cramped, poor quality table linens, everything just felt a little tacky, even for a casino. The restaurant is definitely showing it's age. It was also INCREDIBLY loud. I can't tell if that's because of how close together the tables were, if they were seating too many large parties close together, or if people have just forgotten how to behave at a restaurant. In any cas... read more
Business response:
We apologize for your disappointing experience at Roxy. We take all feedback seriously and will address the issues you mentioned with our team. Thank you for bringing this to our attention.
Well I have heard nothing but good things from a friend of mine about Roxy. Unfortunately that was not my experience. The food was acceptable not stellar, but we felt like we were forgotten patrons. I rarely write a review, but I don't feel this is the place for a special night...
Business response:
We apologize for your experience at Roxy. We strive to provide exceptional service to all of our patrons and we are disappointed to hear that we fell short during your visit. We appreciate your feedback and will work to improve in the areas mentioned. Thank you for bringing this to our attention.
We had a reservation for 9 so we showed up 15 minutes early. The hostess told us it would be a little longer since they were busy. She took down my name and phone number and would let us know when our table would be ready. Half an hour later we went back to the front to check and we were told it would be another 20-30 minutes. She invited us to sit at the bar while we waited for our table so we had a few drinks. Around 45 mins after having a few drinks we went back to the front only for the hostess that took over for the pre... read more
Business response:
We apologize for the inconvenience you experienced during your visit to Roxy. We understand your frustration with the wait time and lack of communication. We will address this issue with our staff to ensure better service in the future. Thank you for bringing this to our attention.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,661 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.