This profile has been claimed by the business owner or representative.
Saela Pest Control
- Pest Control
- Kent, WA
About this business
Location details
8320 S 259th St., Kent, WA, 98030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Bugs are gone.
I signed up for repeat service
Business response:
Thanks for your thoughts, Joanne! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
Overpriced and underdelivered. I needed a pesky rat taken care of immediately. We ended up catching it ourselves because they were out of traps 2 weeks in a row.
Their record keeping was abysmal. I hired them to do a quarter long pest project for a rental I own. After over one hour on the phone when they showed for service they had the wrong address, wrong billing address, an incomplete contract, and demanded that I pay for a year's worth of service when during the original phone conversation I made it crystal clear I did not want that much service because we were tearing the building down in 3-4 months. I canceled my service after the first visit and am still receiving emails asking... read more
Business response:
Derrick, we apologize for your experience. We strive to make every interaction with Edge a positive one. Now we do train our sales reps to reiterate multiple times the length of the agreement that our customers are signing up for. We apologize if you feel this did not happen. We want to be as transparent as possible. We hope to have the opportunity to make it up to you in the future. If there is ever anything more we can do in regards to servicing your home, please let us know. Thanks!
{No Comment Provided}
Business response:
Amber, we apologize for your experience. We strive to make every interaction with us a positive one. Now, we are having a hard time finding your account based off of just your Home Advisor name. We'd love to learn more about your experience and want to see what we can do to make sure you are taken care of. Please give us a call at 385-352-8932. Thanks!
They explained their process and say that they’re 99.9% percent confident that they’ll catch the rat the first time they set the traps. I must be a member of the 0.1% club because the rat is still alive and well running around my attic and upstairs. Every time Edge techs need to come out and bait/set the traps, I have to miss work to be here and let them in. I hope it doesn’t take the entire year of the service contract I had to sign to get rid of the rat.
Business response:
Thanks for your thoughts, Barbara! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
0
Business response:
Thanks for your review! If there is ever anything more we can do for you, please just let us know. We are always happy to help.
updated review - 9/28/2018 After recently posting my first review of this company I was contacted by Morgan in the customer service department. She asked about my experience and apologized for what happened. She also pointed out that I had cancelled my contract with Edge in February of 2017 and with a hefty penalty. She wanted to know if there was anything she could do to make up for the bad experience and listened further to what happened. While there is nothing that can change what happened a year and a half ago, the mere ... read more
I wasn't satisfied with how they were trying to figure out where the wasps were coming from, and it seemed that the pest control person had no idea. Nevertheless, he did do all the procedures they usually do, spray inside, then outside. After he left, I still saw wasps coming into my condo. I called them, and they said it should take about a week for their product to work through. That was a very unsatisfactory answer, and I may not wait for a week if wasps will still keep coming in.
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.6 star rating with 3,239 reviews.
When is Saela Pest Control open?
Saela Pest Control is open now. It will close at 7:00 p.m.