Safe Guard Products International, LLC

Quanjay J 

on BBB

a year ago

I have never had such a careless experience from incompetent people and I don't mean that as a euphemism. The entire claims process with this company was the most daunting task Ive ever experienced and I wouldn't recommend their services to a cockroach if one could be insured.The document submission process is equivalent to receiving a prostate exam. The company relies on untrained reps to review the submitted documents for accuracy, which they did and I was told everything looked great. I waited the standard 7 to 10 busines... read more

Lauren A 

on BBB

a year ago

This company is a joke. DO NOT WASTE YOUR MONEY ON THE WARRANTY COVERAGE. Tire and wheel warranty approved a tire and then tried to retract the removal once inspection was done on the other tires because 2 other tires had damage found and were added to the claim the same day. Another nail with a slow leak was documented. ALL PICTURES were submitted and after each submission more documentation was requested. ********* documented and submitted documents. 

San G 

on BBB

a year ago

I purchased Gap insurance from Safeguard through ***.My car was deemed a total loss. *** paid majority of my loan balance leaving me with a balance of 3800.00.I filed a GAp claim with Safeguard and provided them with the requested information.They took forever to response to my claim then requested a running balance from finance company . I provided them with the document and they said they already made the decision using an amortization method.They only paid $323.00 towards my loan leaving me with a balance to pay .They cla... read more

Frank S 

on BBB

a year ago

I currently applied for an Extended Automotive Warranty marketed under the name of "Chevrolet Protection Plan". My experience was a total disaster with this company. I'm sorry that I can not recommend an alternate company. Stay as far away from this company as you can. Read the fine print for the names Safe-Guard Products and GM Protections, LLC. You will be sorry if you do business with them. 

Nandanie K 

on BBB

a year ago

I purchased tire warranty when I purchased my car. On the day I purchased it I was told if anything happened to my tires it will be repaired or replaced. My tires are damaged and needs to be replaced as per the dealer. Im out of a vehicle a week now and the claim is being denied. I have a toddler that needs his weekly food and other supplies. Im a single mother that needs to take my toddler wherever Im going. But no one in this company seems to care. This is unacceptable. I will not recommend safeguard to anyone. I need my c... read more

Jennifer M 

on BBB

a year ago

I paid out of pocket for a new tire in May of 2023 because I needed it urgently and ***** did not have the tire in stock. I was told Safe-Guard would reimburse us without any issues. I filed a claim the same day. I received an email about one additional piece of information needed to proceed which I immediately submitted to them. Since that moment in May, no action has occurred and no payment has been received. I call every 3 or so weeks and am told the same thing every single time- that "it's complete and just awaiting paym... read more

Angela D 

on BBB

a year ago

If I could give a zero I would. I called to file a claim for a $21 bill to fix a tire. I was denied because I didnt get prior approval. I wouldnt recommend this business. 

Duncan S 

on BBB

2 years ago

Safe - Guard we have the warranty had to file a claim and had to pay out of pocket did eve4rthing they asked us to do but never received payment back from them. If i would have known that I was going to pay for repairs up front would have never spent the money for a extended warranty on my 2022 GMC. They have lied and seem determined to not pay back what is owed for the claim. This company I would avoid as much as possible. 

Joshua V 

on BBB

2 years ago

This is the absolutely worse company I have ever experienced. I submitted a claim and was given three different email address to submit documents to, every time I would call to speak to an agent, I would get a different answer about my claim, I had to re-submit documents multiple times and then they still said they never received it-but I call the next day and they say they got them. I have had no communication in regards to my claim and I have yet to get paid for my reimbursement. When ask to speak to supervisor, there is n... read more