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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely loved the salesman!! Unfortunately, the company didn't train him well or he just lied to us. After dealing with their customer service for 11 months, it's safe to say, he wasn't trained! If I could give 0 stars, I would!! Their equipment is the worst. When communicating through the cameras, there's a horrible lag and static. The videos are poor quality and lag after a trigger so most of the time, you can't even see what happened. Our sales rep/technician told us that with our package, it was unlimited recording... read more
Don't work with this company. They represent themselves as ADT however misrepresenting their role in the transaction. They will trap you into a 3 year contract with a 75% total contract price cancellation fee. Their representatives are pushy and arrogant. Stay clear of this company.
I do not uderstand good reviews. My experience with this company nothing but bad. I canceled my account but my card was charged without my authorizaiton one month after cancelation. Customer service rejected refund and refused to connect with the consumer relationship team telling me that no such exist.
I do not understand good reviews. My experience with this company is nothing but very bad. Customer service is unfriendly and unprofessional. When I asked to transfer my account to another company, they refused. I canceled my account and they charged my credit card without my authorization two month after the cancelation. I asked to the supervisor and they refused to connect. When I asked for the management team to report my issue, I was told by customer service rep that this is not possible. Very bad customer experience w... read more
If i could give 0 stars i would! 1: Slimey sales tactics: I bought a home that uses SafeHaven as their "smart home" with option to add security. The phone sales person spoke all these honeyed words about vouchers, cancel at any time, free install... So i agreed to have them install some entry sensors and cameras. After agreeing i did some research on the terms of agreement i realized that you are locked into a 3 year contract and you only had 24 hours to get a full refund if you changed your mind. When the installer cam... read more
If i could give 0 stars i would! 1: Slimey sales tactics: I bought a home that uses SafeHaven as their "smart home" with option to add security. The phone sales person spoke all these honeyed words about vouchers, cancel at any time, free install... So i agreed to have them install some entry sensors and cameras. After agreeing i did some research on the terms of agreement i realized that you are locked into a 3 year contract and you only had 24 hours to get a full refund if you changed your mind. When the installer cam... read more
Good luck getting any technical support or getting through to Safe Haven Concierge service what bs. The print asks you to choose 1,2,3,or 4 but it has never worked. You finally get to a place to leave your contact information and they call you back days later. So that said you may wait days bf someone gets back to you and your camera would be down till then. Enjoy……. Go with ring far easier to work with.
Feedback for the concierge team: 1) State the call is being recorded at the beginning of the call, not mid way through or at the end. This made me feel horrible as a customer and makes me second guess if I want your devices in my house at all. 2) Do not interrupt the customer when they are asking or sharing information that may expedite the conversation and save time for both parties. 3) Offer the options upfront before going down the sales pitch/script: a) detailed explanation of the ecosystem over the phone, b) sched... read more
This company is not very honest. When I signed up, the manager, who was with the sales person at my house, told me that the minimum contract was a year. A year later, I call to cancel my contract and they tell me the minimum is 3 years. I would not have signed up if he had told me it was a minimum 3 year contract. I accept responsibility because I did not read the fine print and just went by his word. Also, within a month, the key fob breaks and they want to charge me a crazy amount for a technician to come to my house ... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,386 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.