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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The equipment has repeatedly underperformed. The cameras fail to trigger reliably, and the technical support team has been consistently unqualified and unprofessional. I strongly advise against using Safe Haven or ADT. The systems are overpriced, and their customer service — often routed through overseas call centers — provides little to no resolution. I am currently on hold waiting for a “Tier 2 escalation” representative. That representative Bridgett refused to give me her supervisors email or number when I want to escalat... read more
Business response:
Hi Victor, Thank you for taking the time to share your concerns. We understand how important reliable equipment is when it comes to protecting your property, and we’re truly sorry for the frustration this situation has caused. We do want to clarify that our Customer Service Agents, including Brigitte, are fully stateside. Brigitte followed our company process by providing the correct steps for escalating your concerns to Customer Service Management. We understand it can be frustrating when looking for immediate escalation ... read more
The quality of service has been extremely disappointing. The products installed began to deteriorate and fail within just two months of use. I’m genuinely astonished that a company operating with such poor standards continues to survive in today’s competitive market. Subscribing to ADT through this provider was, without question, the worst decision I’ve made.
Business response:
We’re truly sorry to hear that the equipment you received began failing so soon after installation. That’s not the level of service or quality we want for any of our customers, and we understand how frustrating this must be. We’d like to investigate this further and explore options to resolve the issues you’ve experienced. We have submitted your feedback and a customer care team member will be reaching out with you to help resolve the issues you are experiencing.
Absolutely loved the salesman!! Unfortunately, the company didn't train him well or he just lied to us. After dealing with their customer service for 11 months, it's safe to say, he wasn't trained! If I could give 0 stars, I would!! Their equipment is the worst. When communicating through the cameras, there's a horrible lag and static. The videos are poor quality and lag after a trigger so most of the time, you can't even see what happened. Our sales rep/technician told us that with our package, it was unlimited recording... read more
Absolutely loved the salesman!! Unfortunately, the company didn't train him well or he just lied to us. After dealing with their customer service for 11 months, it's safe to say, he wasn't trained! If I could give 0 stars, I would!! Their equipment is the worst. When communicating through the cameras, there's a horrible lag and static. The videos are poor quality and lag after a trigger so most of the time, you can't even see what happened. Our sales rep/technician told us that with our package, it was unlimited recording... read more
Don't work with this company. They represent themselves as ADT however misrepresenting their role in the transaction. They will trap you into a 3 year contract with a 75% total contract price cancellation fee. Their representatives are pushy and arrogant. Stay clear of this company.
I do not uderstand good reviews. My experience with this company nothing but bad. I canceled my account but my card was charged without my authorizaiton one month after cancelation. Customer service rejected refund and refused to connect with the consumer relationship team telling me that no such exist.
I do not understand good reviews. My experience with this company is nothing but very bad. Customer service is unfriendly and unprofessional. When I asked to transfer my account to another company, they refused. I canceled my account and they charged my credit card without my authorization two month after the cancelation. I asked to the supervisor and they refused to connect. When I asked for the management team to report my issue, I was told by customer service rep that this is not possible. Very bad customer experience w... read more
If i could give 0 stars i would! 1: Slimey sales tactics: I bought a home that uses SafeHaven as their "smart home" with option to add security. The phone sales person spoke all these honeyed words about vouchers, cancel at any time, free install... So i agreed to have them install some entry sensors and cameras. After agreeing i did some research on the terms of agreement i realized that you are locked into a 3 year contract and you only had 24 hours to get a full refund if you changed your mind. When the installer cam... read more
If i could give 0 stars i would! 1: Slimey sales tactics: I bought a home that uses SafeHaven as their "smart home" with option to add security. The phone sales person spoke all these honeyed words about vouchers, cancel at any time, free install... So i agreed to have them install some entry sensors and cameras. After agreeing i did some research on the terms of agreement i realized that you are locked into a 3 year contract and you only had 24 hours to get a full refund if you changed your mind. When the installer cam... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,671 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.