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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our technician, Jonathan Thomas, did a phenomenal job walking us through home security, identifying vulnerabilities and creating a solution that worked for us. He was extremely knowledgeable on all the different products available, and made sure he put in the extra effort to get the job done right. He, and ADT, gets our highest rating.
Business response:
Thank you so much for your kind words, Shawn. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
Technician Jonathan Thomas was very courteous and professional. He provided good instruction on the use of the system and answered all of my many questions with patience. He was very knowledgeable about your services and an all around nice person to deal with. We are enjoying our system.
Business response:
Thank you so much for your kind words, Tiger. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
Great job Jonathan Thomas , made the process easy and gave us adequate instructions on how to use the device
I just wanted to give a good review on the technician who installed our system. Timothy Champagne went above and beyond. He explained everything as many times as we needed. He was very genuine, and seemed to genuinely care about our family's safety. I will be requesting him for any and all ADT related things. I cant rave enough about how great of an employee he is, and how great of a person he is
I want to take a moment and let Safe Haven Security, ADT know just how fortunate they are to have Neil Lewis as Manager with the agent referral program. I was contacted by another representative earlier this year and he offered the agent incentive to me if my client purchased and activated a security system with them. Long story short, my client purchased and activated their security system. The representative stopped communicating with me after the install and activation was complete. Needless to say, after many ignored pho... read more
Business response:
Thank you so much for your kind words, Latricia. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
JoQuan provided excellent service! He was very knowledgeable, professional and answered all questions that I had. Great experience! Thank you!
Business response:
Thank you so much for your kind words, T'neisha. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
We just had our system installed by JoQuan, and he did a great job and was very knowledgeable. Would recommend him for anyone getting a security system installed.
Business response:
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
Excellent and thorough service! Zachary Bruner thank you for taking your time and being patient through our million questions and repeating things over for us., especially my husband who doesn't speak english. You are the best! It's nice to have someone experienced and knowledgeable working to make our lives easier and safer. All businesses should have such excellent tecnicians and service!
Business response:
Thank you so much for your kind words, Carmen Figueroa. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
2 Sept 2026: Problems started on installation day. The installer tried to sell us roughly $5,000 in additional equipment, repeatedly claiming that most break-ins happen through windows. On that basis, he pushed sensors for all 12 of our basement windows. I declined, and he told me he had cancelled the order — but we were still charged through the pre-approved financing they had set up. I don't believe he cancelled anything; I think he collected his commission regardless. Since installation, we've had three different technici... read more
Business response:
We’re truly sorry to hear how frustrating this experience has been for you. Between the concerns surrounding the equipment and financing, having multiple technicians visit your home, the continued issues with your system, and now having to take time away from work for another appointment, we completely understand why you are frustrated. We’re especially concerned to hear that your system has been down following the most recent service visit and that there has been confusion surrounding your scheduled appointment. You should... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,378 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.