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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Technician Jonathan Thomas was very courteous and professional. He provided good instruction on the use of the system and answered all of my many questions with patience. He was very knowledgeable about your services and an all around nice person to deal with. We are enjoying our system.
Business response:
Thank you so much for your kind words, Tiger. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
Great job Jonathan Thomas , made the process easy and gave us adequate instructions on how to use the device
I just wanted to give a good review on the technician who installed our system. Timothy Champagne went above and beyond. He explained everything as many times as we needed. He was very genuine, and seemed to genuinely care about our family's safety. I will be requesting him for any and all ADT related things. I cant rave enough about how great of an employee he is, and how great of a person he is
I want to take a moment and let Safe Haven Security, ADT know just how fortunate they are to have Neil Lewis as Manager with the agent referral program. I was contacted by another representative earlier this year and he offered the agent incentive to me if my client purchased and activated a security system with them. Long story short, my client purchased and activated their security system. The representative stopped communicating with me after the install and activation was complete. Needless to say, after many ignored pho... read more
Business response:
Thank you so much for your kind words, Latricia. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
JoQuan provided excellent service! He was very knowledgeable, professional and answered all questions that I had. Great experience! Thank you!
Business response:
Thank you so much for your kind words, T'neisha. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
We just had our system installed by JoQuan, and he did a great job and was very knowledgeable. Would recommend him for anyone getting a security system installed.
Business response:
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
Excellent and thorough service! Zachary Bruner thank you for taking your time and being patient through our million questions and repeating things over for us., especially my husband who doesn't speak english. You are the best! It's nice to have someone experienced and knowledgeable working to make our lives easier and safer. All businesses should have such excellent tecnicians and service!
Business response:
Thank you so much for your kind words, Carmen Figueroa. We really appreciate you taking the time out to share your experience with us. Sincerely, Safe Haven Security, ADT Authorized Dealer
The equipment has repeatedly underperformed. The cameras fail to trigger reliably, and the technical support team has been consistently unqualified and unprofessional. I strongly advise against using Safe Haven or ADT. The systems are overpriced, and their customer service — often routed through overseas call centers — provides little to no resolution. I am currently on hold waiting for a “Tier 2 escalation” representative. That representative Bridgett refused to give me her supervisors email or number when I want to escalat... read more
Business response:
Hi Victor, Thank you for taking the time to share your concerns. We understand how important reliable equipment is when it comes to protecting your property, and we’re truly sorry for the frustration this situation has caused. We do want to clarify that our Customer Service Agents, including Brigitte, are fully stateside. Brigitte followed our company process by providing the correct steps for escalating your concerns to Customer Service Management. We understand it can be frustrating when looking for immediate escalation ... read more
The quality of service has been extremely disappointing. The products installed began to deteriorate and fail within just two months of use. I’m genuinely astonished that a company operating with such poor standards continues to survive in today’s competitive market. Subscribing to ADT through this provider was, without question, the worst decision I’ve made.
Business response:
We’re truly sorry to hear that the equipment you received began failing so soon after installation. That’s not the level of service or quality we want for any of our customers, and we understand how frustrating this must be. We’d like to investigate this further and explore options to resolve the issues you’ve experienced. We have submitted your feedback and a customer care team member will be reaching out with you to help resolve the issues you are experiencing.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,736 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.