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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had my system install in November 2023 and have a faulty sensor. Your company wants to charge me a 59.00 service fee. That is absurd.
This is by far the worst system we’ve had. I was mislead by the sales rep, customer service is horrible.. The notifications that come to your mobile device are delayed. Doorbell camera has no playback option. Text messages are sent to your phone instead of notifications. Installation took a few days due to the technician not being fully prepared when coming to our home. We called to cancel services before the installation was completed and were told you have a 3 day recission period after the tech first comes out, not once... read more
While the installer did a fine job, we first of all got mixed messages on whether he would need the Internet already installed. We were told he would not and found out to finish this was not so. The most disturbing issue was that while the equipment was in place it wasn't until the installer left and then called after that the system needed to have a permit. This is unacceptable. No help and we are more than 2 weeks with this still incomplete. I can understand that we would pay for the cost (although this was never previous... read more
How did you et my information to come to my house today? I called ADT directly.
Beware the 3 year warranty means for parts only. I just had to pay $64 to have a tech come replace a door sensor that failed. Yes, you have to pay the tech to install it, can't do it yourself. This is deceptive, and a horrible customer service experience.
This a very terrible company to be with, u sign up with them and after 3 months they come up may hidden policies u never knew of. Also Favoritism is the order of the day. Never do business with is company
literally the WORST security company. subcontractor of ADT. Their sales rep lied about the capabilities of their products and when i brought it to the attention of the company they reviewed the call with the sales rep and said sorry we lied but you're still in the contract. Just go through ADT directly.
FRAUDULENT & DECEPTIVE. Safe Haven's tech was super nice, but there were several representations which were devious and very sneaky. We were trying to unpack and had friends over to help. (1) SH's tech came to install the security system. He said he was putting sensors on the windows. AT NO TIME DID HE INFORM US EACH OF THE 11 WINDOWS WOULD BE $149! (2) My husband repeatedly told him we wanted the monitoring fee to be charged to his credit card each month. He assured us that would be the case. (3) He handed my husband his ... read more
I cannot express enough how disappointed I am with the Safe Heaven Security system. As a new home buyer, I was offered their basic service through my builder for a trial period of three years, with the option to continue if satisfied. However, my experience with their service has been nothing short of frustrating and unreliable. Throughout the three years of service, I encountered numerous problems with my doorbell camera, door lock, and garage door, and every time I reached out to their customer service for assistance, the... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,387 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.