Safe Haven Security, ADT Authorized Dealer

Summer N. 

on Birdeye

a year ago

WORST EXPERIENCE EVER! The fist technician was to arrive at our home at noon on Saturday we got message he would arrive in 15 minutes and hour later he arrives. He spent 8 hours at our home half of that time was just sitting in his car or having personal phone calls, finally he is ready to go with the job not finished. Scheduled for another technician to come out Tuesday at 4 to finish. He called and stated he was running a little late at 8 we called him for him to tell us he told us "he was running a little behind" which wa... read more

Blake T. 

on Birdeye

a year ago

0/5 Terrible experience. Had service installed, and I canceled that day after finding a cheaper alternative. I called ADT and cancelled that day. When I called Safe Haven to return the equipment the following Monday, they told me my 3 day cancelation was over because they count Saturday as a working day. Wish I knew that. Now, not only do I lose thousands of dollars on equipment I'll never use, they slso want me to pay almost $2000 to cancel the service early. No regard to my situation, just profit. And for those who do can... read more

Edgar M. 

on Birdeye

a year ago

Installations to my home were done 3 years ago. About 4 months ago, my doorbell stopped working after I changed internet providers. I was told the warranty was expired and I needed to purchase a replacement. Last week the panel inside my home discontinued working. I just spoke with a technician, and was told the warranty just expired and because I am not a security customer, I would need to buy a new panel since this one is obsolete. He had no idea what a new panel would cost. I would need to discuss that with a technician i... read more

Tony B. 

on Birdeye

a year ago

I had my system install in November 2023 and have a faulty sensor. Your company wants to charge me a 59.00 service fee. That is absurd. 

Helena W. 

on Birdeye

a year ago

This is by far the worst system we’ve had. I was mislead by the sales rep, customer service is horrible.. The notifications that come to your mobile device are delayed. Doorbell camera has no playback option. Text messages are sent to your phone instead of notifications. Installation took a few days due to the technician not being fully prepared when coming to our home. We called to cancel services before the installation was completed and were told you have a 3 day recission period after the tech first comes out, not once... read more

Fred C. 

on Birdeye

a year ago

While the installer did a fine job, we first of all got mixed messages on whether he would need the Internet already installed. We were told he would not and found out to finish this was not so. The most disturbing issue was that while the equipment was in place it wasn't until the installer left and then called after that the system needed to have a permit. This is unacceptable. No help and we are more than 2 weeks with this still incomplete. I can understand that we would pay for the cost (although this was never previous... read more

Angie F. 

on Birdeye

a year ago

How did you et my information to come to my house today? I called ADT directly.  

kjmenchio 

on Birdeye

a year ago

Beware the 3 year warranty means for parts only. I just had to pay $64 to have a tech come replace a door sensor that failed. Yes, you have to pay the tech to install it, can't do it yourself. This is deceptive, and a horrible customer service experience. 

Ifeanyi O. 

on Birdeye

a year ago

This a very terrible company to be with, u sign up with them and after 3 months they come up may hidden policies u never knew of. Also Favoritism is the order of the day. Never do business with is company