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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One star review only because I can't give them 0 stars. I don't know what kinds of bots they have writing so many 5 star reviews here, but this company is fraudulent and terrible to work with. We have had issues with our cancelation process and have been working with Katherine Lyons who has been extremely unhelpful. I'm talking automated emails, phone calls that go strait to voicemail, and just being rude with any interaction. In a nutshell, they have charges us for not one, but 2 services and refuse to refund us for their m... read more
I have recently signed a contract with safe heaven. The service I have been provided is in my opinion awful. I strongly recommend that no one ever work with this company or with their service department. I wish I could turn back the clock a few days and never answer my door for this company. ADT should never work with this company again. Please note this company is not ADT.
Business response:
Oh, no! We are so sorry to hear this, Andrew. Please get in touch with us by email at customerservice@mysafehaven.com, or by calling us at 844-413-1920.
I have had nothing but trouble with my system components, and I am on the same request to fix the same sensor for the 4th or 5th time. Now, they are telling me that I have to pay a fee for them to look at the sensor AGAIN!!! I'm guessing they will probably want to charge me for the sensor replacement as well. I requested a new sensor last time, but they moved it instead of replacing it. It worked for about a week, then intermittently for a month, and now not at all. I've even requested that the supervisor come out because th... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Trent. We set a high standard for ourselves here at Safe Haven, and are truly sorry to hear that this standard was not your experience with us. Please get in touch with us at 844-413-1920, or by emailing customerservice@mysafehaven.com, and we would be happy to look into this further for you.
I have had nothing but trouble with my system components, and I am on the same request to fix the same sensor for the 4th or 5th time. Now, they are telling me that I have to pay a fee for them to look at the sensor AGAIN!!! I'm guessing they will probably want to charge me for the sensor replacement as well. I requested a new sensor last time, but they moved it instead of replacing it. It worked for about a week, then intermittently for a month, and now not at all. I've even requested that the supervisor come out because th... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Trent. We set a high standard for ourselves here at Safe Haven, and are truly sorry to hear that this standard was not your experience with us. Please get in touch with us at 844-413-1920, or by emailing customerservice@mysafehaven.com, and we would be happy to look into this further for you.
Was very disappointed in the Safehaven customer service department. A simple question, “is my autopay in place”, led to an hour of being passed around from representative to representative. At one point, I was told my payments go through the builder, DR Horton, which I knew was completely false. The builder three year service had expired a year ago, making Safehaven the manager and recipient of my service payments. Simply stated, after several bad customer service experiences, including the hour long circular discussion ... read more
I have been in contact for the last two weeks with my field training officer Robert Turner for the Pensacola office about the payment of my $250 training fee after spending $180 in on dead leads has basically told me to fuck off my hiring supervisor Ryan Turner from the Pensacola based office has still not been able to be contacted looking for information on my training wage I put four days into the company realized it was not meant for me and have moved on to better prospects, but I’m still inquiring about the $250 training... read more
The most terrible customer service I have ever had. Not to mention their billing department is trash. Billing is never up to date. Would not recommend to anyone. Not to mention my devices are still not working correctly after months.
Not happy. I have left a zillion messages for Shane Wiley(sales) and also have emailed several times. What a way to do business! IF he has left the company someone should be taking care of his customers. Ida Wallace Hollywood FL
Would not recommend. We sadly got roped into their services when they showed up at our door when we first moved into our home and have not been helpful with the issues we’ve had since. ADT helps as much as they can but whenever they need to defer back to Safe Haven it’s delayed and seems like it’s a burden for them to help us. Sad because we pay a lot of money each month for equipment and service
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.