Safe Haven Security, ADT Authorized Dealer

Kayla E. 

on Birdeye

a year ago

literally the WORST security company. subcontractor of ADT. Their sales rep lied about the capabilities of their products and when i brought it to the attention of the company they reviewed the call with the sales rep and said sorry we lied but you're still in the contract. Just go through ADT directly.  

J M. 

on Birdeye

a year ago

FRAUDULENT & DECEPTIVE. Safe Haven's tech was super nice, but there were several representations which were devious and very sneaky. We were trying to unpack and had friends over to help. (1) SH's tech came to install the security system. He said he was putting sensors on the windows. AT NO TIME DID HE INFORM US EACH OF THE 11 WINDOWS WOULD BE $149! (2) My husband repeatedly told him we wanted the monitoring fee to be charged to his credit card each month. He assured us that would be the case. (3) He handed my husband his ... read more

H M. 

on Birdeye

a year ago

I cannot express enough how disappointed I am with the Safe Heaven Security system. As a new home buyer, I was offered their basic service through my builder for a trial period of three years, with the option to continue if satisfied. However, my experience with their service has been nothing short of frustrating and unreliable. Throughout the three years of service, I encountered numerous problems with my doorbell camera, door lock, and garage door, and every time I reached out to their customer service for assistance, the... read more

H M. 

on Birdeye

a year ago

I cannot express enough how disappointed I am with the Safe Heaven Security system. As a new home buyer, I was offered their basic service through my builder for a trial period of three years, with the option to continue if satisfied. However, my experience with their service has been nothing short of frustrating and unreliable. Throughout the three years of service, I encountered numerous problems with my doorbell camera, door lock, and garage door, and every time I reached out to their customer service for assistance, the... read more

Forrest M. 

on Birdeye

a year ago

I had ADT installed when I moved into my new house in September of '23. Recently, my doorbell camera stopped working. I tried everything on my end to fix it and I couldn't. I called "Safe Haven Security" to find out why my system isn't functioning as it should. After talking to "Tech Support," it was deemed that the camera is not functioning. Then he said I need to pay $60 to have someone come out to fix it. I am already under contract for two years at $65 per month. Why should I pay $60 for faulty equipment. Especia... read more

Buddy C. 

on Birdeye

a year ago

Why do you only post positive reviews? I posted about a bad incident regarding getting ghosted for a scheduled interview from your recruiter but it never got posted. Guessing this won’t either!  

Buddy C. 

on Birdeye

a year ago

I was scheduled for an interview in Wilmington NC, however when I arrived no one was there at their office. I was told to park in the back parking lot and bring my ticket with me to have validated. Again I arrived 10 minutes early as requested but again the door was locked as no one was there. In the meantime I contacted the recruiter from KC who supposedly set up the interview. He contacted me about 2 hours later and said he would reach out to the area manager. After waiting 24 hours and not hearing back I contacted the rec... read more

Brenden T. 

on Birdeye

a year ago

Nothing but trouble since day one. 2 months in and my system still doesn't work 

Chris M. 

on Birdeye

a year ago

After dealing with the sales and installation guy I would rate this negative stars if I could. They kept trying to charge me more and more, made a fake DocuSign contract and are still trying to scam me out of more money. Will be filing a lawsuit next Monday morning.