This profile has been claimed by the business owner or representative.
Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'd be shocked if anything happens with this review, so here goes nothing. Let's start with the good. The concierge. He was great. He remembered me before we got our system and was very understanding that I wasn't sure if I wanted the system and if I got a system I wanted a very basic system. He has been very helpful and communicative in trying to get this issue resolved and was very understanding. Now the issue. The tech(s), mostly just 1, whose job seemed to be to try to upsell me instead of give me what I was asking fo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brandon. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
NEVER use ADT or Safe Haven. They are crooks and shady. They sold us cameras and discontinued a month later. We needed a matching camera for the front of our house and they no longer sell the ones we have so they sold us a different camera not knowing that we would have to use 2 separate apps to see the camera footage around our home. Not to mention that the Google nest camera they sold us is just a magnetic camera that can easily be removed by anyone at any time. In addition, when I called to cancel all services, I was info... read more
Business response:
Thanks for the stellar review, Candace! We are proud to help make your home a Safe Haven. :)
pathetic service. on initial installation a guy came and installed it. did not install good so was having trouble quite often. was able to troubleshoot but now its totally off. they told us to try to unscrew and screw ourself that also did not work. now they want us to pay them so that they can come and do their faulty work again , which should have been done in first place itself. terrible customer service I dont recommend this company to anyone the one star is because I can't submit the review
Business response:
Thank you for providing your feedback and letting us know about this issue, Asish. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
We signed up as soon as we moved into our new home in Florida. Houston was our rep on this account. We had issues throughout our 15 months which includes different entries to our home not registering open. Most recently we noticed after we set the alarm at bedtime we saw th window was open and the system did not state bypass on. So we proceeded to check the rest of the entries to our home and found the whole back section of my house was not registering as open. After several attempts of contacting Houston, he has yet to call... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Diana. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
I would not recommend this company. I have had multiple issues with the system. Also, the key fob I paid for broke in the first month but I was able to fix it. When I recently called to get the buttons replaced, they charged $60 to get a tech out. I did not need a tech, just the buttons as it's so cheap I can fix it myself. I HATE THIS COMPANY and thought I was working with ADT directly. THIS COMPANY is trash!
Business response:
Thank you for providing your feedback and letting us know about this issue, Monet! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
I would not recommend this company. I have had multiple issues with the system. Also, the key fob I paid for broke in the first month but I was able to fix it. When I recently called to get the buttons replaced, they charged $60 to get a tech out. I did not need a tech, just the buttons as it's so cheap I can fix it myself. I HATE THIS COMPANY and thought I was working with ADT directly. THIS COMPANY is trash!
Business response:
Thank you for providing your feedback and letting us know about this issue, Monet! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
Only giving 1 star because I cant give 0. I Just had to kick the “technician manager’ Ryan Goodwin out of my house. I had this system installed 5 weeks ago and I have had to have technicians out FIVE times to fix malfunctioning sensors. It literally fails again every time Less than 2 hours after the techs leave from ‘fixing the problem’. And the company Refuses to remove the system or refund me for all the UPSALES they convinced me would fix the problem. And now they refuse to send out the manager of the guy I kicked ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brad. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Terrible customer service Terrible systems Multiple multiple false alarms lights go on not sure why Sensors falling off windows and doors Extremely unhappy Fire alarms have gone off 7 or 8 times for no reason
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
Terrible customer service System doesn’t work False alarms are going off all the time They will not help at all Do not recommend the company or the service ADT wants to help but you have to go through safe haven that doesn’t want to help terrible Multiple false alarms light go on when they shouldn’t be Terrible
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.