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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I cannot express enough how disappointed I am with the Safe Heaven Security system. As a new home buyer, I was offered their basic service through my builder for a trial period of three years, with the option to continue if satisfied. However, my experience with their service has been nothing short of frustrating and unreliable. Throughout the three years of service, I encountered numerous problems with my doorbell camera, door lock, and garage door, and every time I reached out to their customer service for assistance, the... read more
I cannot express enough how disappointed I am with the Safe Heaven Security system. As a new home buyer, I was offered their basic service through my builder for a trial period of three years, with the option to continue if satisfied. However, my experience with their service has been nothing short of frustrating and unreliable. Throughout the three years of service, I encountered numerous problems with my doorbell camera, door lock, and garage door, and every time I reached out to their customer service for assistance, the... read more
I had ADT installed when I moved into my new house in September of '23. Recently, my doorbell camera stopped working. I tried everything on my end to fix it and I couldn't. I called "Safe Haven Security" to find out why my system isn't functioning as it should. After talking to "Tech Support," it was deemed that the camera is not functioning. Then he said I need to pay $60 to have someone come out to fix it. I am already under contract for two years at $65 per month. Why should I pay $60 for faulty equipment. Especia... read more
Why do you only post positive reviews? I posted about a bad incident regarding getting ghosted for a scheduled interview from your recruiter but it never got posted. Guessing this won’t either!
I was scheduled for an interview in Wilmington NC, however when I arrived no one was there at their office. I was told to park in the back parking lot and bring my ticket with me to have validated. Again I arrived 10 minutes early as requested but again the door was locked as no one was there. In the meantime I contacted the recruiter from KC who supposedly set up the interview. He contacted me about 2 hours later and said he would reach out to the area manager. After waiting 24 hours and not hearing back I contacted the rec... read more
Nothing but trouble since day one. 2 months in and my system still doesn't work
After dealing with the sales and installation guy I would rate this negative stars if I could. They kept trying to charge me more and more, made a fake DocuSign contract and are still trying to scam me out of more money. Will be filing a lawsuit next Monday morning.
Business response:
Thank you for providing your feedback and letting us know about this issue, Chris. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
I'd be shocked if anything happens with this review, so here goes nothing. Let's start with the good. The concierge. He was great. He remembered me before we got our system and was very understanding that I wasn't sure if I wanted the system and if I got a system I wanted a very basic system. He has been very helpful and communicative in trying to get this issue resolved and was very understanding. Now the issue. The tech(s), mostly just 1, whose job seemed to be to try to upsell me instead of give me what I was asking fo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brandon. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
NEVER use ADT or Safe Haven. They are crooks and shady. They sold us cameras and discontinued a month later. We needed a matching camera for the front of our house and they no longer sell the ones we have so they sold us a different camera not knowing that we would have to use 2 separate apps to see the camera footage around our home. Not to mention that the Google nest camera they sold us is just a magnetic camera that can easily be removed by anyone at any time. In addition, when I called to cancel all services, I was info... read more
Business response:
Thanks for the stellar review, Candace! We are proud to help make your home a Safe Haven. :)
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,736 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.