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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT USE THIS COMPANY - They are a subsidiary of ADT. They will scam you! Do not fall for it! Learn from my mistake!
Business response:
Safe Have values its customers and strives for an excellent experience. We apologize for not meeting our standards, and for any additional frustrations this may have caused you. We appreciate you sharing your experience and would like to try to help provide you with resolution. Please get in touch with us at 844-413-120 and we'd be happy to help you out. Thank you for your time.
I give Safe Haven 1 ⭐ because of professionalism never can get n contact with someone n customer service . I have left called back numbers no one return none of my messages. I feel tho I getting a run around on a concern matter. When I became a new Safe Haven/ ADT new customer. I have to go through so much just to receive what was a 100$ gift card . Still haven't got it yet and this been every since September last year 2020. I did everything I was informed to do nothing yet I even sent a money order for 4.95 etc. What is rea... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Lattisha! Safe Haven values its customers and strives for an excellent experience. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-120 or email us at customerservice@mysafehaven.com with some direct account information and we will have a member of our service team reach out to you directly! Thank you for your time and we look forward to speaking with you soon!
Mr. Palvic came to my door and was not wearing a mask. I asked him to put on a mask, he was so focused on scoring a sale that he slide a flyer into my home before putting a mask on. He kept trying to come in my home to keep talking about my security needs and was completely unresponsive to the fact that I was obviously extremely uncomfortable and scared. This was supposed to be a sales pitch for security systems but I felt very threatened. I won't be moving forward with ADT or safe have security.
Business response:
Thank you for providing your feedback and letting us know about this issue, Rita . We are terribly sorry you were required to endure anything short of the expectations of an excellent customer experience. Safe Haven has taken preventative measures for COVID and put into place policies to be upheld by all of our representatives. We have escalated your review directly to sales management to ensure corrective action takes place. We appreciate your time and thank you for your candor. Sincerely, Safe Haven Security, ADT Au... read more
ADT tech came this past Saturday, January 2, 2021 and installed the security system plus an outdoor and indoor cameras. I'm really disappointed because I paid more than $500 for installation and he said my monthly payment is going to be $55.99. When I make the deal with Safe Haven, Laurie Naylor told me the monthly payment will be $45.99 and will never go up even if I decide to add more devices. She told me if I want to add another device just pay $99.00 for installation and the monthly payment will stay the same. Well after... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Efrain . Safe Haven would like to extend its apologies for having fallen short of expectations and any frustrations you have endured throughout this matter. We have escalated your concerns to our Builder Escalations and member of our team will be reaching out to you shortly to address any concerns or questions you have. Thank you for your time. Sincerely, Safe Haven Security, ADT Authorized Dealer
THIS COMPANY IS THE WORSE COMPANY THAT I HAVE EVER DEALT WITH. THEY DO A PARTIAL INSTALL JUST SO THEY CAN START YOUR BILLINGS AND THEN THEY DON'T CARE ABOUT YOU AFTER THAT.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mary Lou . Safe Haven would like to extend its apologies for having fallen short of expectations and any frustrations you have endured throughout this matter. Please give us a call at 844-413-1920 so we may address any concerns you have and provide you with a resolution. Thank you for your time. Sincerely, Safe Haven Security, ADT Authorized Dealer
Very poor business ethics. Was told there was a 6 month money back guarantee by the salesman. My camera has not recorded correctly since I have had the system so I called to try to cancel and was told adt has that option but not Safe Haven who is an authorized adt dealer. Guess all they care about us making the sale. Dont go here!
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeremy . Safe Haven sets a high standard for ourselves and are truly sorry to hear that this standard was not your experience with us. Safe Haven provides a 6-month money back guarantee regarding a system being deemed inoperable after we have exhausted all options to provide you with a resolution. Please get in touch with us on 844-413-1920 and we'd be happy to help you out. Sincerely, Safe Haven Security, ADT Authorized Dealer
I have been waiting for a complete and functional system from ADT North/Safehaven for a month and a half now. I would NOT recommend this company to anyone. The doorbell system rings every time some one drives by my house and the broken glass alarm goes off also, for no apparently reason. The door bell rang this morning at 4 am, 5 am and again at 6 am. For every care that drives by my house. I have been in the middle of a conference call for work, when it went off and then again the next day. Now I don't even set the alarm, b... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Mary Lou . Safe Haven would like to extend its apologies for having fallen short of expectations and any frustrations you have endured throughout this matter. If you have any further questions or concerns please reach out to us at 844-413-1920. Thank you for your time. Sincerely, Safe Haven Security, ADT Authorized Dealer
I have had my system for two months now and out of the two months I have maybe been able to arm my system for five days. I have had the technician out so many times that I now know him personally and safehaven refuses to back their product. Yes if you have the time every week to be home for a service tech to come over you're good however this has become more than frustrating and to make matters worse, safe haven will tell you that ADT should give you credit for the months of service that you paid for that didn't work and AD... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Edwin . Safe Haven would like to extend its apologies for having fallen short of expectations and any frustrations you have endured throughout this matter. Please get in touch with us on 844-413-1920 if you have any further questions or concerns, we'd be happy to help. Sincerely, Safe Haven Security, ADT Authorized Dealer
Safe haven is the worst 3rd party company to do business with. The manipulated there contract then I have to pay to get out of it. Don't do any business with go through ADT directly. For me I won't do business with neither of them because ADT couldn't help me after safe haven messed me up. BE VERY CAREFUL OF THEM DONT EVEN ANSWER YOUR DOOR TO THEM.
Business response:
Thank you for providing your feedback and letting us know about this issue, Honey. Safe Haven would like to extend its apologies for having fallen short of expectations and any frustrations you have endured throughout this matter. Please get in touch with us on 844-413-1920 if you have any further questions or concerns. Thank you for your time. Sincerely, Safe Haven Security, ADT Authorized Dealer
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.