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San Diego | La Jolla
- Mortgage Lenders
- San Diego, CA
About this business
Location details
3655 Nobel Drive, Suite 550, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unprofessional Mortgage Bankers After submitting my information to Lending Tree, I was of course inundated with calls. We were fortunate to quickly find someone that could help us. I received a call from Allen Trochowski from Mutual of Omaha. I let him know that we found someone and to please remove us from the call list. He hung up on me and then sent me an email that read YOUR LOSS in the subject line. I was shocked by the extreme unprofessional behavior displayed by a trusted member of the Mutual of Omaha Team.
Horrible We were refinancing our to pull some cash out . I am currently enrolled in a debt management program to help with credit card . The process for the refinance has been going on now for 2 months ! After doing the home appraisal and settling on the payment and cash out amount the loan processor informed me that she plans on taking all the money for our cash out to pay off credit cards. I informed her on 4/15/2019 at 4:00 pm that I was going to pass on the deal . At 10:00 this evening I received an email stating that my... read more
It was an awful experience from the start They never follow through nor return phone calls. No way to conduct business. I have spoken with numerous people and each and everyone of them is incompetent
Non professional It was terrible they gave us a run around for 2 months from our closing dat*.week after week it was something n**.we boxed all our stuff up to move and 2 months later they needed another 2 wee**.we paid for 2 appraisals for not****.this place is terrible
NO IDEA All i can say is WOW, In April my fiance and I decided to look for a mortage company to buy our first home, i stumbled across BBMC mortgage i spoke with our loan officer Darren Fry, he assured me we could get a home loan sent me the pre approval letter and said go ahead and start looking and make an offer if you find the right house... Okay so thats what we did after we went back and forth for a week or so with the seller we finally agreed on a price, as soon as that happened darren got ahold of us and said there was... read more
Do NOT use Never use this company. They pay no attention to detail and have a total disregard for deadline dates. Close dates that they request mean absolutely nothing to them and in turn you will not make your close date. Hence no new home. Just a huge loss of time, money and your good name cause the sellers will never believe the deal will be sealed. Find another lender.
Business response:
We are truly sorry about the frustration you experienced with your loan. That is not the not the normal customer experience and we sincerely regret it. If you’d like to discuss your complaint in further detail, please contact CustomerExperience@MyBBMC.com and we’ll get back to you within 1 business day. Again, we’re truly sorry about your poor loan experience and we wish you nothing but the best.
Pests 50 people calling you nonstop
Business response:
Truly sorry about any frustration you’ve experienced while shopping for a new home loan. We appreciate you giving us the opportunity to win your business. We wish we could have presented you a loan option that met your lending needs. We wish you nothing but the best!
WORST of many lender interactions BBMC was my worst experience lender of the many that contacted me after I registered with Lending Tree. The first interaction was so frustrating and uncomfortable that I didn't even bother sending in documents to get a rate quote, which other lenders gave me quickly with far less hassle. My first BBMC point of contact was a phone call during which I was immediately asked an extremely long series of questions including very personal financial and identity information. I had no validation of w... read more
Business response:
Truly sorry you’re having a poor loan experience and thank you for giving us the opportunity to resolve your complaint. I can assure you that we’re an ethical company, which is demonstrated by our A+ BBB rating. The branch manager was made aware of your concerns and has tried to make contact with you to apologize and hopefully win back your trust. Again, truly sorry about the frustration you experienced during the application process. We wish you all the best.
Does not respond I was contacted almost immediately after completing the online form through Len********.com by a very nice representative of this company. He sent me a link to the online application which I completed. It has been 2 weeks today and I have not heard back from him. I had been contacted via email by another representative of this same mortgage company, so I explained the situation to him, and he told me he would get back to me the next day. That was Monday. I still have not heard back from him. Because of the d... read more
Business response:
Truly sorry about your poor loan application experience, I can assure you that is not the normal borrower experience. We’ll use your feedback to improve and make sure others do not go through the same pain. If you’d like to discuss your complaint in more detail, please feel free to contact me directly (Steven B Carter / VP – Customer Experience). Regards and best of luck!
Frequently asked questions about San Diego | La Jolla
How is San Diego | La Jolla rated?
San Diego | La Jolla has a 4.8 star rating with 1,521 reviews.
When is San Diego | La Jolla open?
San Diego | La Jolla is open now. It will close at 6:00 p.m.