This profile has been claimed by the business owner or representative.
Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"disgusting customer service" I went to drop my jeep off this week for an oil change. There was literally no one there. No other cars. There were maybe 5 service advisors in their offices with the sliding doors shut. So 5 advisors, 1 customer. Somehow i still had to wait 15 minutes to check my car in. A few people would come and ask me if i have been helped, i would say no, and they would say, oh someone will be with you soon. Then when i finally pick my car up (after hours) i had questions about the paperwork i was given. s... read more
Business response:
Danny, thank you for taking the time to offer your input. We appreciate you. I am certainly sorry if this was your experience. I have reached out to your phone and left a message for you to contact me as to how we can change your experience into a positive situation. I thank you for your attention. I look forward to speaking with you. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
"Worse Buying Experience of My Life" After telling Craig Sabarese about the vehicle I was looking for he told me they didn’t have it in stock but could bring one in from another dealership and still give me the best price available. We agreed on a vehicle and price, started to do the paperwork and he came back in and said it was sold. We then agreed on another vehicle and made it through all the paperwork. Went into the finance department and was quoted a rate of 5.91%. I thought this was rather high since I have good credit... read more
Business response:
Thank you for taking the time to offer your input. We appreciate you. The situation you describe does not align with our customer service goals here at Schumacher Auto and I certainly apologize if that was your experience.If you would like to discuss, please reach out to me directly. Cortnie Aponte, Customer Experience Representative 561-656-5003
"HORRIBLE EXPERIENCE" DO NOT trust the sales manager. Too busy with dealer policy to worry about the well-being of customers. Forget the peace of mind if you buy a car here. Customer relationship manager "pretends" interest Who do you think is cheating?
"terrible" I my experience at the dealership was one to forget. My phone calls was never returned, I had to drive to the dealership in multiples occasion to get a status on my Vehicle. I would not recommended this dealership to any one and I will not go back for services nor purchase another vehicle from them ever again.
Business response:
John, thank you for taking the time to offer your input. We appreciate you. The situation you describe does not align with our customer service goals here at Schumacher Auto and I certainly apologize if that was your experience. If you would like to come in, I would be happy to assist in making sure you get the best care possible. Please reach out to me directly. Cortnie Aponte, Customer Expierience Representative 561-656-5003
"Horrible Service" I have never had a worse experience! Schumacher had my car for 3 days, and was unable to even fix my car. I was given no reason as to why. The staff was not sympathetic to my needs at all. I'm shocked and horrified by the poor attention, or lack there of to detail and "customer service" (I use that word loosely) . I will NOT be returing, and will spread the word with regard to their incompetence. I can't believe they run a business like this and are actually still in business. Pitiful! If there were negati... read more
"Express is anything but" In the past It has taken over 3 hours for a simple oil change! I was told to make an appointment with express and it would be much quicker. I did just that. I arrived 30 minutes prior to the time but had to wait the 30 minutes to be checked in. Colton, the express advisor told me it would be at least 90 minutes! What dictionary does Schumacher use for the definition of express? I left and got an oil change , rotation, balancing, and wheel alignment around the corner at tire kingdom in less than an h... read more
"SERVICE NIGHTMARE" I brought my 2015 Ram in for two factory recalls. Frank said it should take a few days not true. first I had to pay for the loaner truck. second Frank ask me if I purchased the truck there and I said no. so saying that my truck was there for nine days. when I called an ask Frank how the service was going he said we are busy with cars coming in. Then after my truck was there for four days Frank called and said he was finishing up with the recalls this was 11:43 on Friday. Not True. then Frank called me at ... read more
"Service left old old tires on vehicle " Update: Since leaving my initial review, a representative for the dealership asked me to remove my negative review. I found that highly unethical and offensive so I am mentioning it here... My friend and I took his Jeep here for two new tires and he noticed a few days later after the service that the old tires were still on his Jeep! They called the service advisor and he said it was their mistake due to some kind of communication breakdown with employees. They eventually went back an... read more
"Service From xxxx" OMG What a horrible experience I have had. I couldn't believe this is a dealership service center. To start my car was in a minor accident with some guy turning into my front bumper. I stated to FRANK their service rep that my car was making a weird noise after the accident. He had me turn on my car and my A/C and he confirmed that was not supposed to sound like that. Well when my insurance adjuster came Frank apparently forgot or didn't tell him about it. So when I go to pickup my car and it's still maki... read more
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.