Schumacher Chrysler Dodge Jeep Ram of Delray

sashanino 

on DealerRater

5 years ago

"After visiting Arrigo and being treated extremely poor. I..." After visiting Arrigo and being treated extremely poor. I am so happy I met Ash he was by far the most patient and thoughtful person I’ve dealt with when it comes to buying a car!! 

BMW 640I 

on DealerRater

6 years ago

"Dodge Charger Sales Manager is NOT worth my time" We have a lease that is due to expire in June 2020. Went there on a Saturday to investigate pricing and selection for a Dodge Charger Scat Pack and walked out of there with no intentions of returning any time soon. Granted we were given a brand new salesman, this gentleman was doing his best to help us. We advised that we were not there to buy the car that day. When pressed to sit down and figure out numbers against our wishes, we were then told by our sales person that he n... read more

marzaudia6 

on DealerRater

6 years ago

"Can't even make a service appointment for over 1 month" The service department is the absolute worst!! New policy is crap. If you have a scheduled service you need to make they won't give you an appointment and you just bring the car in. The only problem is they will make you wait for literally 3-5 hours for your car for your "free" scheduled maintenance. If you have a problem with your car that is not a scheduled service (e.g. need brakes) you will literally wait 30 days for an appointment and closer to 45 days if you want... read more

bertbarb 

on DealerRater

6 years ago

"The worst auto service -" Last year, took my car in because of a terrible odor. After a whole(not sure what they did), said it's good-to-go and bring it back if a problem. Brought it back with same problem and after a day, it's good to go.It wasn't so took it to another dealer who suggested I spray it with lysol which did the job. Several weeks ago, received a software update from Chrysler, suggesting if I didn't feel comfortable running the software, bring it into a dealer. Last week, I called Schumacher if they would run ... read more

timshay 

on DealerRater

6 years ago

"Warning: Don’t schedule a service appointment on the web..." Warning: Don’t schedule a service appointment on the web site. I live down here part time and keep a Jeep Rubicon locally. Approximately 3 weeks ago I scheduled a service appointment for a date during my stay. When I went to confirm the appointment during the preceding business day I was advised that no such appointment was on their calendar. I asked for a call back and never got one. When I called again I was advised that my appointment was booted off the calenda... read more

Jrod 

on DealerRater

6 years ago

"Called for an oil change. Sure, come any time up to 5..." Called for an oil change. Sure, come any time up to 5 pm. Drive through rush hour traffic but when I get there it's a whole other story. Every one looks buried in work. "It could take 2 1/2 hours at least!" I'm told. "Better off leaving it". Same old story here. One end doesn't know what the other is doing. Sure they'll sell as many cars as they can. Service? Hmmm 

agr2020 

on DealerRater

6 years ago

"Service department possibly engaged in fraudulent practices" Recently dropped off a 2014 Jeep Patriot for an oil, air filter change and battery service. The work order writeup was handled by Robert Pikovski. He was instructed to perform the above service and perform an inspection. If there was any additional work to be done, please call for authorization first. I also inquired about a loaner should the car need to stay overnight. Mr. Pikovski promised a loaner would be available and noted it on the work order. Car was dropp... read more

Gibbany 

on DealerRater

6 years ago

"Rip off dealership, stay away " Purchased a certified ram truck 2 1/2 years ago, the transmission went up, called service department to see about warranty, never received a call back. Finally found out that Because we did not get all our service done at their dealership the warranty is not covered . At the initial purchased they talked me into an insurance policy that turned it to be a Schumacher dealership agency for $2,000 a year way more than other places. Then realized I never eceived the title after the truck was pucrc... read more

Cpar239 

on DealerRater

7 years ago

"Unauthorized warranty charge cost $2079 to owner." I thought this dealership was 5 stars. Until a few years after when I went to file a claim for my money back guarantee offered by the Mopar Vehicle Protection plan and came to find out that in all my years of owning the vehicle and years of meticulously never using the warranty unless a catastrophic event happened I come to find out that for a simple $100 or so dollar service that I paid for my warranty was also charged. This voided my $2079 money back claim. Assuming this ... read more