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Schweiger Dermatology Group - Boca Raton Central
- Dermatologists
- Boca Raton, FL
About this business
Location details
22191 Powerline Rd, Suite 29C, Boca Raton, FL, 33433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This place is all Pretty and new, but the service is the worse i ever being, had appointment on June 11th and they set another appointment for cist removal on my back July 25th, they said that will call back for insurance approval... My insurance never received a call from them and i have being calling this place every week, today is the 21St of July and absolutely nothing, no one do a simple fallow up request and that is it for... Don't go there, it is terrible service. 0 STAR
Business response:
Marcos, we are sorry to hear about your experience with our office. A member of our team has reached out to discuss and make this right.
I have been a client for over 4 years and for the most part was very happy coming here. Recently there were changes made to the business and it's gone down hill. Two visits ago I got skipped over for my appointment and sat for some time before they realized the mistake. My doctor was very upset it happened and she has always been amazing, so I figured this was just a one off issue. My next visit everything seemed normal. I was called to confirm my appointment, my insurance card was taken, I updated the paperwork they provi... read more
Business response:
Adam, thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered — this is not the level of care or communication we strive to provide, especially to someone who has been a loyal client for many years. A member of our team has reached out to speak with you.
Have been with ClearlyDerm for years and never had any issues. Since Schweiger has taken over it's has been a total disaster. In the last few months, now several issues from waiting over an hour for appointments and billing errors that are almost impossible to resolve. Make sure you get a receipt when paying with a card because they lose those payments for some reason. As much as I love Dana Glass, looking for a new group. They're just too hard to deal with.
THIS PLACE SUCKS! Had to wait almost two hours past my appointment time just to get two stitches removed today! Stitch removal took two minutes! Unbelievably poor service and so disrespectful to patients who had appointments. THE OFFICE MANAGER NEEDS TO BE FIRED!
I don't recommend this place. Everything was great until they were bought out by that stupid Schweiger group. There is no possible way to contact the clearlyderm office and speak to a representative. It's literally IMPOSSIBLE. I can't set up appointments as conveniently as I use to. The patient care is really lacking and it's probably because they outsource their call center to India. I'm also curious how much of our patient data they share with this call center and if HIPAA violations are involved here. I'm not comfortable ... read more
You guys bought clearlyderm and are trying to bill me for services a year and a half later? Disgusting.
Business response:
Derek, we are sorry to hear about this experience and apologize for anything that may have happened during this transition. We would like to further check your account; however we do need some more information. Please call 561-353-3376 and ask for Courtney.
Clearly Derm strikes again with poor customer service. They're the worst. Avoid like the plague.
I just had the WORST experience with this practice! at Boca Raton in Powerline! Because of a biopsy result , another surgical procedure had to be scheduled 2 weeks ago. They had the audacity to call me the night before my procedure to ask for a referral from my PCP. Got the referral, show up for my appointment , had me waiting 40 minutes to tell me that my PCP referral is not accepted. That they need a referral from the actual Insurance Company.....what?????? Obviously, this is a blessing in the sky and God's will not to hav... read more
Business response:
Juliana, we’re truly sorry to hear about your experience with our office. A member of our team has already reached out and left you a voicemail, and they will be following up again today to ensure we address your concerns and make things right. Your satisfaction is very important to us, and we appreciate the opportunity to resolve this matter.
I have to say working with this office, Dr Wheatherall and her staff was a complete mess. I moved to Florida and as a new patient it took over 4 months to set an appointment. I set it for October 3 and unfortunately I had a conflict with the date needing to be out of town for business. I called to reschedule today and initially was told December was the earliest to reschedule. Then when the receptionist checked with her manager she informed me the Dr was changing her policy with my health care provider. I asked when did t... read more
Business response:
James, we are sorry to hear about your experience with our office. A member of our team has reached out to discuss your experience and make it right. Please call 561-353-3376 and ask for Courtney to discuss this.
Frequently asked questions about Schweiger Dermatology Group - Boca Raton Central
How is Schweiger Dermatology Group - Boca Raton Central rated?
Schweiger Dermatology Group - Boca Raton Central has a 4.6 star rating with 845 reviews.
When is Schweiger Dermatology Group - Boca Raton Central open?
Schweiger Dermatology Group - Boca Raton Central is closed now. It will open at 8:00 a.m.