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ScrapRight
- Software company
- Chambersburg, PA
About this business
ScrapRight is Recycling Software Done Right. Having served hundreds of Recycling Centers and Scrap Yards in multiple countries to get into compliance and run their businesses more easily and efficiently, our team has carefully crafted the best recycling software program the scrap industry has ever seen. Ticketing, compliance, inventory and shipping are made easy with ScrapRight. With over 750 successful software installations, thousands of users, and millions of tickets processed, ScrapRight has rapidly become the #1 easie... read more
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Always there to help! Pros: The ability to chat or call someone and get solutions and answer quickly. Cons: Some features are not available, specific to what our company needs, but manageable without them. Overall: We have had ScrapRight for about two years now and we are beyond pleased. We had a competitor previously and had nothing but issues. ScrapRight sent a person down to help train staff and set up equipment...... included in our purchase!
Excellent Software for the Recycling Industry Pros: The interface is clean and intuitive. Inventory management is really well executed and if we have problems the owner of the company takes our calls or emails and makes it right for us. Cons: The learning curve on some items such as brokering loads but once learned it is very easy to use. Overall: ScrapRight has been a breath of fresh air, as we were using a custom Access DB that doesn't have the features or reliability that ScrapRight has. It has made us more efficient as w... read more
Great ScrapRight Implementation Pros: Upon using the software now for a few weeks, the benefits of having both the retail and dispatch data combined into one system is providing great analytical benefits. This allows us to better understand the current inventory. Cons: We have not found any serious flaws in the software to date. Overall: Operational efficiency in the workflow have greatly improvide
Business response:
John, working together with you for the success of Demilta Iron and Metal has been one of ScrapRight's highlights! Ten years of working together with IT companies and I can honestly say that we have never worked with an organization or a person that knew so well and could foresee potentials potholes like you and your team! The pleasure has been all ours! We are here for you whenever you need us! I say this with the deepest sincerity, I truly wish we had a John Paganini on every single implementation of ScrapRight!
Streamline Pros: All functions from data input to some reports. Cons: BOL's we need to fix and some new reporting does not do correct date ranges. Overall: Overall I like it.
Business response:
Smokey Thank you so much for filling out a survey! We look forward to many years of partnership with Interwest! Can I ask you to get with me to see how we can turn that frown upside down! I mean the two stars for customer support, this is concerning to me but you do not mention in the review. Please feel free to get with me when you can, Shon Duty 877-897-6422
Not Bad Pros: After learning the system there are some features that are useful and easier to use than our last software we used. Tracking inventory is much easier with ScrapRight. Cons: There are certain kinks that occasionally pop up, such as entering a "Finished Good" in as a package and commit it to our inventory, but then can not locate the Package # when it comes time to ship it out. As well as getting the FULL potential of contracts and invoicing. Things we still are working on. However, when going through and making ... read more
Business response:
Ashley, thank you for the review and the honest feedback! I appreciate it more than you know. When you are ready to go to the next level and learn all that ScrapRight can do for you let us know!! Here is a first and easy one, to find the packages that you just created - simply click on the top left side of your inventory screen on the tab that says finished goods. You will see all of your packages listed here and you can filter and sort to make finding them a breeze!
Well thought-out software Pros: - The seamless transition and organization between payout and inventory - Professional looking reports, forms, and receipts Cons: - Inability for our team to use remotely - A few bugs in various layouts on our desktop but not our surface pro Overall: Our efficiency has quadrupled and it is so easy to spot mistakes. The vast number of reports available within seconds makes inventory, profit management, and payout a breeze. The tech support team has gotten so much better since we started using t... read more
Business response:
Alexa, thank you so much for the kind words! Regarding remote access, we have multiple ways to accomplish that from anywhere you have an internet connection - please give me a call when you're able! Shon
ScrapRight- Review Pros: I like how easy the software is to use. Who doesn't like mini iPads? Also the fact that if I need to express a concern or have a suggestion I can talk to the owner of ScrapRight. He and all his employees are there if you need them. Lastly, I like that the platform we use is cloud based so no bulky server. Cons: On some things you try to do in the system you have to know the exact steps to take but once you become familiar with the system it's easy peezy Overall: A++
Business response:
EVERYBODY loves iPad minis!! LOL Tommy thank you so much for the AMAZING review!
ScrapRight review Pros: The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient. Cons: The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y. Overall: Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company... read more
Business response:
We have come a long way with your input and your help! Your team has been stellar to work with and your feedback invaluable! Mike, thank you for the kind words!
The Good, the Bad, the Ugly Pros: Very efficient for paying out our Scrap customers. Cons: Does not input Accounts Payable into our QuickBooks. Disconnects from our QuickBooks regularly. The license scanner doesn't always work. The Inventory is slow.
Business response:
Mary, I am sorry to hear about the issues you are facing with quick books, we certainly feel your frustration with intuit and quickbooks, a very finicky product! Do you have the quickbooks connectivity trouble shooting guide that we produced last year? You can get this on your dashboard or from support. I can guarantee you that when these steps are followed every time, your ongoing issue with quickbooks remaining connected & syncing will go away! Regarding the inventory, we have a fix for the slowness you are seeing and Bran... read more
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.7 star rating with 159 reviews.
When is ScrapRight open?
ScrapRight is open now. It will close at 7:00 p.m.