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ScrapRight

4.6

About this business

Location details

413 Phoenix Dr, Chambersburg, PA, 17201, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 7:00 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri07:00 a.m. to 7:00 p.m.
Sat09:00 a.m. to 2:00 p.m.
SunClosed
4.6193 reviews
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Lou G.'s profile image
Lou G. 
5 years ago

Game changer Pros: iScrapRight is easy to learn and use. iPad app is great. Cons: OCR functionality would be great for some out of state licenses that don't have the barcode on the back. 

Randa A.'s profile image
Randa A. 
5 years ago

Great way to stay organized Pros: It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers. Cons: Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ... read more

Business response:

Good morning Randa! Thank you for the amazing review! Appreciate it more than you know! Regarding the iPad, you can now login remotely without Wifi and without an iPad that is connected to the internet. This would of course eliminate the possibility of losing a ticket as well. I asked Derek to give you a shout on how to make this happen for you ASAP! If, after that call, it resolves your cons and you want to update your review, I believe Capterra makes a way for that! 

Eugene W.'s profile image
Eugene W. 
5 years ago

Easy to use software Pros: It is really easy to use, speed up my transactions for the customers. Easy set up and great support remotely. Cons: I need the option to cash out multi tickets at once instead of merging. 

Samantha P.'s profile image
Samantha P. 
5 years ago

Great Software Pros: This software makes running our business easy! We love everything about it! The customer service is also amazing! Cons: We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with! 

Larry R.'s profile image
Larry R. 
5 years ago

ScrapRight system and software Pros: The ease and quality of use Everything thing I have tried and used is great Cons: So far don't have one and I have been a customer for over ten years 

Jen C.'s profile image
Jen C. 
5 years ago

Always there to help! Pros: The ability to chat or call someone and get solutions and answer quickly. Cons: Some features are not available, specific to what our company needs, but manageable without them. Overall: We have had ScrapRight for about two years now and we are beyond pleased. We had a competitor previously and had nothing but issues. ScrapRight sent a person down to help train staff and set up equipment...... included in our purchase! 

Mike S.'s profile image
Mike S. 
6 years ago

Excellent Software for the Recycling Industry Pros: The interface is clean and intuitive. Inventory management is really well executed and if we have problems the owner of the company takes our calls or emails and makes it right for us. Cons: The learning curve on some items such as brokering loads but once learned it is very easy to use. Overall: ScrapRight has been a breath of fresh air, as we were using a custom Access DB that doesn't have the features or reliability that ScrapRight has. It has made us more efficient as w... read more

John P.'s profile image
John P. 
6 years ago

Great ScrapRight Implementation Pros: Upon using the software now for a few weeks, the benefits of having both the retail and dispatch data combined into one system is providing great analytical benefits. This allows us to better understand the current inventory. Cons: We have not found any serious flaws in the software to date. Overall: Operational efficiency in the workflow have greatly improvide 

Business response:

John, working together with you for the success of Demilta Iron and Metal has been one of ScrapRight's highlights! Ten years of working together with IT companies and I can honestly say that we have never worked with an organization or a person that knew so well and could foresee potentials potholes like you and your team! The pleasure has been all ours! We are here for you whenever you need us! I say this with the deepest sincerity, I truly wish we had a John Paganini on every single implementation of ScrapRight! 

Smokey P.'s profile image
Smokey P. 
6 years ago

Streamline Pros: All functions from data input to some reports. Cons: BOL's we need to fix and some new reporting does not do correct date ranges. Overall: Overall I like it. 

Business response:

Smokey Thank you so much for filling out a survey! We look forward to many years of partnership with Interwest! Can I ask you to get with me to see how we can turn that frown upside down! I mean the two stars for customer support, this is concerning to me but you do not mention in the review. Please feel free to get with me when you can, Shon Duty 877-897-6422 

Frequently asked questions about ScrapRight

How is ScrapRight rated?

ScrapRight has a 4.6 star rating with 193 reviews. 

When is ScrapRight open?

ScrapRight is closed now. It will open at 7:00 a.m.