SecurCare Self Storage

Anthony S 

on BBB

2 years ago

*************************************************************************************. Renting for several years. First time I went, the exit door was broken. It took months to get it repaired. Fourth trip, door has been repaired but I find a contractor has jammed the door open to the south half of the facility so he doesn't have to put the code in every time they open it. He has a large straight truck parked in front of the exit keypad for the garage. A year after moving in, I get an email that we are now going to pay 45 do... read more

John K 

on BBB

2 years ago

I got robbed at my storage unit. The thieves put a lock on my unit so I could not lock it again. I asked the attendant to have the lock cut off so I could safely lock the rest of my stuff they had left. I was told that itll take a couple of weeks to get a locksmith. I asked for a different unit (same size to move my belongings in. They wanted to charge mea prorated fee for the rest of the month I had already paid for and wouldnt return the balance of the rent for the month if I moved out. So I not only got ripped off by the ... read more

Gregory B 

on BBB

2 years ago

I requested an extension several time from them and have yet to hear back from them and now I am being told that they are going to sell my belongings on November 21st 2023 I told them I could pay the entire balance on the 23rd of November 2023 even made arrangements with the property manager who **** calls to the corporate office and she never heard back from them they increased the rental price without informing me. This is not a complaint against the employees or the local property manager but against the corporate managem... read more

Ashly P 

on BBB

2 years ago

They lie and auction your stuff my child died and all of her stuff was there while the house was being remodeled and I lost it all due to them lying to me on the phone 

Jennika M 

on BBB

2 years ago

I wanted to get a unit because i needed it that night. After the transaction the agent told me it was too late for me to get in the gate. So i asked for a refund. The refund **** said they refunded me but never got a email to confirm. A month later i still didn't get the refund. I called to tell them and all the agent did was send an email to the **** to check on my refund. The previous agent never put in a refund she only made a note. And this agent only sent an email. I need results not to be passed around and not serviced... read more

Patricia W 

on BBB

2 years ago

Public Storage you deserve ZERO STARS. Your company is a disgrace to other businesses who care about their customers and actually listen to them. I was just lied to by the foreigner who took by 7 month payment (I've always paid 6 months in advance to avoid the exorbitant price increases). I made this payment did on 11/13/2023. I was suppose to get a $43 credit against my account for next month but at the end of our conversation she advised the $43 dollars would not appear until June **** which was not what we agreed upon. Pu... read more

Kurt A 

on BBB

2 years ago

I have been with Public Storage since 2010. Asked to offer some sort of loyalty discount. They declined. Very greedy and predator like when I called the corporate number. District manager that is assigned to ********** talked over me and said there was nothing he could do! Really?? Local managers in ********** have no empowerment and are controlled by what the ********** company dictates on their software. I have a friend that has a locker in **********, ** and the computer allowed office manager to hold monthly pricing for ... read more

Shanaye E 

on BBB

2 years ago

******* and ***** are the worst they have been harassing me since I left a review on ******* They were upset that I hung in my car for a long period of time. I didnt bother anyone. The first day she seemed nice then the next she didnt so they locked me out of the normal gate hours and had ************************* call me to inquire about a review he was mad and so was she. I told him its my right. To leave any honest review. They are horrible here. 

Shaundel D 

on BBB

2 years ago

As a Combat Veteran, my heart is heavy as I share my experience with Public Storage. Picture this - a year and two months of diligently paying for my storage while I battled homelessness. After four long years on the streets, I finally secured an apartment - a blessing that, ironically, left me unable to cover my storage fees.Expecting a glimmer of understanding, I sought help from Public Storage, but to my dismay, no employee, in person or on the phone, showed an ounce of sympathy. Yesterday, on the eve of Veterans Day, my ... read more