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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Got the car out earlier than promised. Excellent job applying the Zactek coating. Checked everything over real good.
Quick, efficient and friendly service! I'll be going back!
says brake in okay condition
Got a rental car for the week for warranty work. But today my engine warning light went on.
Business response:
We are utterly delighted to hear that we could provide you with a rental vehicle while your warranty work was being completed. We understand how important it is to keep you mobile during service visits. We hope the engine warning light issue was resolved quickly and that your overall experience with our service team met your expectations. Your satisfaction with both our service process and support during warranty work means a great deal to us.
Got a very positive email from one rep from the dealer, and was setting up to go for a test drive, when I received another email from a different rep, saying the vehicle was sold. Tried to suggest I should look at a different model. No rhanks Couple days later I found the vehicle VIN at another (not Ford) used car lot. I have seen many 'great value' deals at this dealer, but they never seem to materialize.
Business response:
Your concerns are noted, and we are sorry to hear about the confusion. We understand your frustration. Clear and consistent communication is essential in building trust with our customers, and we recognize that your experience fell short of the standards that we strive to provide. We take situations like this seriously as they help us improve our processes and ensure better coordination among our staff. For further discussion about your experience, please contact Matt Shone, our General Manager, at 650-763-2400.
I liked the valet service to pick up the car but that is it. Did not listen to my request to have the car back for the weekend so that was a big miss. They also did not complete basic service (after complaining they provided a free 1st service for the car but then they did not complete.) Reminder - I paid $3 or $4k for a service agreement on the car. My main concern about the car is the 12 volt battery life and they did not complete test. They also removed the charge port cover and put it on my front seat. This was pure inco... read more
Business response:
We appreciate you sharing detailed feedback, as our goal is always to provide attentive service and respect the expectations set at the time of your visit. Comments like these help us review how requests, service plans, and communication are handled throughout the process. We're committed to learning from experiences like this and improving consistency for our guests. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss this further.
Not helpful at all. They could not tell me why it was possible for the car to lock with the keys in it. All that was offered was overpriced fixes for simple problems.
Business response:
We appreciate you sharing this feedback, as our intention is always to provide clear explanations and helpful options when questions arise. Our goal is to support customers with straightforward information and solutions they can feel confident about. Insights like yours help us evaluate how we can improve our communication and approach. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can follow up and review your concerns.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,250 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.