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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Fail to address the problem and negated their poor judgement to their installation. The under-carriage cover of my Escape came loose and got damage. I ordered the new part and installed by Serramonte Ford. The cause of the cover came loose was because the mounting plastic cracked and the fasteners(screws) fell off. After the new cover was ordered and installed by their mechanic, it fell down again after driven for few miles. Brought the car back to the dealer and they refused to address their negligent. I crawled under the c... read more
Business response:
During your appointment we had replaced the brush guard with that was damaged at your approval. The following week when the vehicle was brought back we noticed there was an impact which caused damage and possibly popped that new part out again. We had provided some extra parts to secure the cover as a courtesy but we had notated moving forward we would need to charge for additional screws. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
This place is a complete disaster. The Ford Corporation needs to reevaluate their decision of having Matt Shone as their general manager. This is not the way Ford should be represented. I have videos, pictures, and even had my car return to me flooded by Serramonte Ford. Then unfortunately had the general manager Matt Shone continue to tell me the car did not have a leak. I have been dealing with this problem for months. Over 50 emails have transpired with Serramonte Ford and myself. I was sold a vehicle that takes in a mass... read more
It is frustrating that they cannot fix the leak from my rear driver side door after three tries and having my vehicle for over a total of more than 1 month. Even more frustrating is trying to schedule an appointment with Serramonte Ford to coordinate for a Ford Corporate Specialist to fix this problem leak. I have left 2 voice messages with my Service Advisor and one with the Service Director over the past week. No one has returned my calls. I do give credit to the Ford Customer Care Rep for following up multiple times up to... read more
Business response:
Our team is happy to help in any way we can regarding your vehicles' issues. Please reach out to our Service Director, Jason Lakey, at 650-301-7055 directly should you wish to discuss your service appointment details.
Serramonte Ford sold me a used Ford Mustang that takes in a massive amount of water. I took the vehicle to get washed, the passenger floor started to fill up with water. I reached out to Serramonte Ford, they would not return any phone calls. I ended up bringing the car in making them test it. They returned my vehicle to me completely flooded with water, then proceeded to tell me there was not a water leak. And sent me home. I asked them to check the illumination over the license plate, and they left my trunk completely dism... read more
Less than 1 star they had my Truck for 4 months for a warranty service when I picked it up evidence it was being used in an inappropriate unacceptable way. Food, sexual aids, white powder all over the seat could have been phentynol for all I know and more. They said they would disinfect it they failed still had other items after. Had to take it to a get detailed. Still have not reached a satisfactory resolution. They lied said they made a police report they had not. Be careful untrustworthy.
Business response:
Thank you for your patience as we've been working with local PD on an incident that occurred with multiple vehicles on the lot and we are doing our best to assist in any way we can. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 should you wish to discuss this further.
Dissatisfied with the service advisor, Jared Betleyoun. I had an 8am appointment for a compliance recall (labor operation code 23C35B). I was told it will take 4 to 6 hours due to the way the software loading time. In reality, this was a lie because the labor time is only 0.3hr (18 minutes). Vehicle was dropped off by 7:50am and was called to pick up the vehicle at 1:51pm (6 hours at the dealership). However, I understand that there may have been prior customers even for early Monday morning. In addition, I did not like bein... read more
Business response:
We would be happy to discuss our findings and recommendations for your vehicle with you directly as well as address any other questions or concerns. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
Terrible. Had my car for 2days and never looked at it! Called to tell them I was picking up the car and still had to wait 30 minutes to get my car.
Business response:
We appreciate your patience as our Service Drive has been experiencing increased traffic as well as delays from our manufacturers. We'd be happy to address this directly with you. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Treated poorly by employee
Business response:
We're extremely disappointed to hear this feedback and we want to speak with you directly to understand the situation further. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
People were nice but second time the transmission had to be taken apart in 5 days to be fixed. Maybe it should have been replaced.
Business response:
In terms of transmission replacement, if under warranty, a thorough inspection is required under terms of the warranty prior to a replacement being issues unfortunately. We'd like to discuss this further with you as well as answer any questions. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.